New user / No confirmation prompt

Maxwellianation
Maxwellianation
Community Member
edited April 2024 in Business and Teams

I have invited a new user via email. The new user has completed the enrollment process and can successfully login to 1Password. In the Admin Console there are no users waiting to be confirmed. I see the user has successfully logged in the activity log but no access to vaults and no prompt to confirm.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Maxwellianation
    Maxwellianation
    Community Member

    Additional Information...The user invitation shows pending in the admin console.

  • Dave_1P
    Dave_1P

    Hello @Maxwellianation! 👋

    I'm sorry that you're running into trouble when inviting a new user. I see that you've open a support ticket with the team over email, one of my colleagues will send you another reply soon.

    Since we have a communications channel open via email, I'm closing this thread to prevent duplication of efforts. 🙂

    -Dave

    ref: ZQT-94627-252

This discussion has been closed.