Getting this error when setting up a new user on 1password using SSO

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JonGregoryWood
JonGregoryWood
Community Member
edited April 16 in Business and Teams

I have a new user I am trying to add into our 1password team but keep getting this. I have tried a Google Chrome and Microsoft Edge and made sure that no extensions are installed. I cannot see anything in the activity log regarding this. Any help would be appreciated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 11
Browser: Chrome and Edge

Comments

  • Dave_1P
    Dave_1P
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    Hello @JonGregoryWood! 👋

    I'm sorry that you're running into issues setting up a new user. The team can look into this and help you resolve the issue. Please send an email to support+forum@1Password.com using the email address associated with your administrator/owner account and include a link to this thread.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave