Recovery Code: Recent attempt was cancelled.

millertime

I have created a new test account and wanted to try out the recovery code. Unfortunately, I receive an error message stating "Recent attempt was cancelled" every time I attempt to log in, even after waiting several hours and generating new codes.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Dave_1P

Hello @millertime! 👋

I'm sorry that you're unable to use your recovery code. Are you still signed into your passkey test account in one of the 1Password apps or browser extensions? If you are then can you sign out everywhere, wait an hour, and then try to use your recovery code to complete a recovery?

If you still see the same issue then please send an email to support+forum@1Password.com so that our support team can take a closer look. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

millertime

I have been logged out everywhere and, unfortunately, I am still get the same message.

Support ID:
ABE-93525-517

Dave_1P

@millertime

Thank you for posting the Support ID, I see that my colleague has already sent you a reply. Please continue the conversation there since they'll be in the best position to assist further. 🙂

-Dave

ref: ABE-93525-517

kngjaime

@Dave_1P I'm having the same exact issue when trying to use my recovery code. I'm getting the following error: Recent attempt was cancelled.

I've already raised this case number to follow up on this: KMG-58211-949

Dave_1P

@kngjaime

Thanks for posting the Support ID, one of my colleagues will send you a reply as soon as possible.

While you're waiting, you might see the Recent attempt was cancelled message when using a recovery code if you recently successfully logged into your account. Are you still signed into your 1Password account on one of your devices?

-Dave

kngjaime

@Dave_1P I don't want to loose my current session in my devices since travel mode was enabled from the web application and I also updated my password from the web application; I didn't store my new password in my local environment or somewhere and that's why I'm trying to use "recovery code" to regain access from the web application.

Dave_1P

@kngjaime

Thanks for those details. Since I don't have access to your account information here on the public forums, I recommend that you continue the discussion with our support team over email since they'll be in the best position to help further. They'll send you another reply as soon as possible.

-Dave

ref: KMG-58211-949

marssaun

I am having this same issue. I recently updated the password to my 1Password (ironic I know) within the last 2-ish weeks. I think I fat-fingered something because that password is not exactly what I though it was, but when I try to use my recovery code I get the message: "Recent attempt was cancelled."

I logged out of everything and tried an hour later, still an error. I even then waited overnight, still an error. Need help getting back into my account.

Dave_1P

@marssaun

I'm sorry that you're unable to sign into 1Password, I know how important it is to be able to access your data and the team and I are here to help.

It sounds like you might have bumped up against one of the recovery code lockout measures meant to protect against unauthorised use of your recovery code. I recommend waiting another day or so without trying to sign in to your 1Password account or using your recovery code. If you still see the same message after that then please send an email to support+forum@1Password.com with a link to this thread and the team can take a look and advise further. Please us the email address associated with your 1Password account.

-Dave