Recovery Code: Recent attempt was cancelled.

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I have created a new test account and wanted to try out the recovery code. Unfortunately, I receive an error message stating "Recent attempt was cancelled" every time I attempt to log in, even after waiting several hours and generating new codes.


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Comments

  • Dave_1P
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    Hello @millertime! 👋

    I'm sorry that you're unable to use your recovery code. Are you still signed into your passkey test account in one of the 1Password apps or browser extensions? If you are then can you sign out everywhere, wait an hour, and then try to use your recovery code to complete a recovery?

    If you still see the same issue then please send an email to support+forum@1Password.com so that our support team can take a closer look. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • millertime
    millertime
    Community Member
    edited April 23
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    I have been logged out everywhere and, unfortunately, I am still get the same message.

    Support ID:
    ABE-93525-517

  • Dave_1P
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    @millertime

    Thank you for posting the Support ID, I see that my colleague has already sent you a reply. Please continue the conversation there since they'll be in the best position to assist further. 🙂

    -Dave

    ref: ABE-93525-517

  • kngjaime
    kngjaime
    Community Member
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    @Dave_1P I'm having the same exact issue when trying to use my recovery code. I'm getting the following error: Recent attempt was cancelled.

    I've already raised this case number to follow up on this: KMG-58211-949

  • Dave_1P
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    @kngjaime

    Thanks for posting the Support ID, one of my colleagues will send you a reply as soon as possible.

    While you're waiting, you might see the Recent attempt was cancelled message when using a recovery code if you recently successfully logged into your account. Are you still signed into your 1Password account on one of your devices?

    -Dave

  • kngjaime
    kngjaime
    Community Member
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    @Dave_1P I don't want to loose my current session in my devices since travel mode was enabled from the web application and I also updated my password from the web application; I didn't store my new password in my local environment or somewhere and that's why I'm trying to use "recovery code" to regain access from the web application.

  • Dave_1P
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    @kngjaime

    Thanks for those details. Since I don't have access to your account information here on the public forums, I recommend that you continue the discussion with our support team over email since they'll be in the best position to help further. They'll send you another reply as soon as possible.

    -Dave

    ref: KMG-58211-949