My browser extensions not communicating with Desktop App

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loddy_j
loddy_j
Community Member
in Windows

I find myself constantly having to unlock the browser extensions for chrome and edge even though the desktop app is unlocked and open.

This is what I see in the browser extension settings

1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: Windows 10 Enterprise
Browser: Chrome and Edge

Comments

  • loddy_j
    loddy_j
    Community Member
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    I actually figured out the issue. It has to do with my company managing the Chrome installation and not allowing extensions to talk to apps.

    From the Support page (https://support.1password.com/connect-1password-browser-app/)

    If you see a result for NativeMessagingUserLevelHosts with a value set to false, contact your IT team for further assistance. The 1Password browser extension won’t be able to connect with the 1Password desktop app unless this policy is changed.

  • Dave_1P
    Dave_1P
    Options

    @loddy_j

    I'm happy that you were able to get things working. Thank you for sharing the solution with the community. 💙

    -Dave