1Password popup hides login button/doesn't close after auto-filling username or password

CoopersDad
CoopersDad
Community Member
edited May 23 in 1Password in the Browser

In Chrome on both Windows and Mac desktops, the autofill popup from 1Password correctly fills the respective field on a login screen, but after doing so it does not disappear, leaving the "Enter"/"Submit"/"Login"/"Next" button of the login page obscured.

1Password Version:
_Extension Version: 1Password browser extension version 2.23.1 Beta channel
_OS Version: Windows 10, Chrome browser Version 124.0.6367.61 (Official Build) (64-bit)
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited April 26

    Hello @CoopersDad! 👋

    Thank you for reporting the issue! I've tried to reproduce the same behaviour when using 1Password in the browser 2.23.1 beta and I'm not able to do so on the following website: https://app.quicken.com/

    Can you provide a link to the other page where you were able to reproduce the issue? And are you able to still reproduce the issue after updating Chrome to version 124.0.6367.92/124.0.6367.93?

    I look forward to hearing from you.

    -Dave

  • CoopersDad
    CoopersDad
    Community Member
    edited April 26

    Thank you, Dave.

    The other site is the Square login screen: https://squareup.com/login?lang_code=en-us
    Here, autofill populates the username without user intervention, but the 1Password suggested logins remain on full display, obscuring the Enter button until I either tab out of the username or password field, or click on the portion of the submit button that is not behind the 1Password suggestions.
    (These are just two of many examples, but the problem does not exist across all sites.)

  • Dave_1P
    Dave_1P

    @CoopersDad

    Thanks for the reply. Just to clarify: are you clicking on the 1Password suggestion to fill your username/password? 1Password won't automatically fill anything into a page without direct action from you. Direct action includes clicking on the suggestion in the 1Password inline menu, using the fill in browser shortcut (Command-Backslash), or clicking Open and Fill from the 1Password app.

    Can you tell me which of these actions you're performing to fill into the page?

    -Dave

  • CoopersDad
    CoopersDad
    Community Member

    Thanks for sticking with me on this. If you look at the screenshot from my first post, you'll see that the password has already been filled by 1Password (b/c I clicked on the inline popup). Yet that inline popup is still displaying on top of the Submit button to continue the login process. (When I'm presented with a login page, I usually choose to click on the suggested 1Password login to "trigger" it to populate the username or password field. At other times, I'll search for the entry in 1Password and let 1Password navigate to the website for me and then begin the sign-in process.)

  • Dave_1P
    Dave_1P

    @CoopersDad

    Thank you for that clarification. So that I can investigate this further, I'd like to ask you to send in a console log when reproducing the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • CoopersDad
    CoopersDad
    Community Member
    edited May 13

    I believe I now understand the behavior I'm seeing. If I'm on a sign-in page whose URL does not match that of the associated 1P password, the password DOES autofill, but the prompt does not disappear (i.e., still covers the "Submit" button) because 1P is still offering me a "Save Password" action. I have not been clicking on Save Password, because I know that it already exists in 1P (how else would the password have autofilled?).

    What 1Password really is asking me is whether I want to A) update the saved password with (I'm not sure which) an _additional _URL to associate with the saved password or B) update the saved password by replacing the existing URL with that of the sign-in page I'm currently on.

    I find it curious that the 1Password box only says "Save Password" if the resulting action would be to update an existing, not save a brand new, password.

  • Dave_1P
    Dave_1P

    @CoopersDad

    Thanks for those details. 1Password should only ever fill your login item on a website whose URL you have saved in that login item. It shouldn't be suggesting your login when you're on a page that isn't saved to that login item.

    Would you be able to send in a screen recording of the issue so that I can better understand what you're seeing: How to Record Your Screen on Windows 11 | Microsoft Windows

    Make sure that the screen recording doesn't contain anything sensitive and don't post it to the forum, I can send you a secure upload link to use. When the recording is ready please send an email to support+forum@1Password.com and include a link to this thread.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you the secure upload link.

    -Dave

  • Dave_1P
    Dave_1P
    edited May 24

    @CoopersDad

    One more thought, is it possible that you have two different versions of the 1Password extension enabled in your browser? If you're using Chrome then you can check by entering this into your address bar and pressing Enter:

    • chrome://extensions/

    -Dave