1Password will not autofill and I have to copy and paste

curling
curling
Community Member
edited April 29 in 1Password in the Browser

I have two machines - MacBook Pro and MacBook Air. On the MacBook Pro, time and time again 1Password will not fill in the fields in a website in Safari. I see a 1Password icon in the fields and the Safari browser extension is there and it opens - but it is unable to fill in the fields and I have to copy and paste.

1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: macOS Sonoma 14.4.1
Browser: Safarie Version 17.4.1

Comments

  • curling
    curling
    Community Member

    I followed this troubleshooting from 1Password - and it works - until the problem starts again

  • EvonG1P
    EvonG1P

    Hello @curling, thank you for reaching out. I'm sorry to hear about the issue you're bumping into with 1Password.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email please include:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
    3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report.
    4. Attach both files to your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon