New save login pop-up after logging in won't go away

Lowfyr

I'm sorry that you're still experiencing this behaviour. Can you share the URL for an example of one of the webpages you're experiencing this on, so that I can take a closer look? Additionally, can you confirm if you're still experiencing the behaviour on any English websites?

-David

Still happens on 2.25.1, I receive the following errors in the console:

I'm not 100% on that, but it mainly seems to happen with non-english sites.

ScwB, dspass, pabreetzio, and my216

Thank you for your patience. Our developers have released a fix for the issue in the latest version of 1Password in the browser, update to version 2.25.1:

How to keep 1Password up to date in your browser

Let me know if you see the issue again when running 2.25.1 or later. 🙂

-Dave

ref: dev/core/core#29523

Same here.

The save login dialog is popping up and I can not close it. Hitting the x in the upper right corner does nothing, it just stays open.

Why can't I close it? I just want it to go away!

1Password Version: Not Provided
Extension Version: 2.23.3
OS Version: Windows 11 Home
Browser: Chrome

dspass

Sounds good, if the issue returns then send in a console log and the team will take a look and be able to advise further. 🙂

-Dave

Thank you, 1P_Dave. Of course, now the problem is only happening intermittently. I'll wait to see what happens over the next several tries. Thanks again.

dspass

Thank you for those details. So that the team can investigate this further, I'd like to ask you to send in a console log when reproducing the issue:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/710593/#Comment_710593
• Your forum username: dspass
• A link to the page where you're seeing the issue.
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thank you for the follow-up. Yes, the issue returns after closing and reopening Chrome. I've tried to recreate the issue on a different website, but in that case, I was able to dismiss the prompt. So far, it appears to be happening when the prompt comes up on a site where I use an additional passphrase to get to an encrypted area. I don't want to save the passphrase, so I try to dismiss the prompt, but it stays in place.

dspass

I'm sorry that you're also unable to dismiss the Save Login prompt. If you close Chrome and then reopen it then does the issue return? Does it only happen on one page or on multiple different pages? Can you share a webpage where you're seeing the issue?

I look forward to hearing from you.

-Dave