Accessing Notes

PMoynihan · May 2

I like the Beta version, but cannot access the notes associated with any of my entries. Am I missing a step?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Dave_1P · May 6

I'm sorry that you're unable to access your notes when using the beta version of 1Password. Can you tell me a little more about the issue? What device are you using 1Password on? Can you post a screenshot of the issue?

Do you see the notes when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave

PMoynihan · May 6

I cannot access my notes in either the app or using my browser. Several of my entries, whether they are logins or not have some notes attached to them for my reference. When I open an item that I know has notes attached to it, I can see everything as before. The word Notes appears in blue type, but it is not clickable. If I go to Edit, then my notes appear. Shouldn't the Notes be a clickable item that doesn't require me to "edit" the entry in order to see it?

My browser is Chrome, and I run Windows 10

Dave_1P · May 7

@PMoynihan

Thank you for the reply. You wrote:

The word Notes appears in blue type, but it is not clickable.

To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

Take a screenshot on Windows 10

If you don't want to post a screenshot to the public forum then you can email it to support+forum@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and take a look.

-Dave

Accessing Notes

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