Unlocking 1Password opens a random item to edit

benf
benf
Community Member
edited May 3 in iOS

This is a bit of a strange one… Whenever I open the 1Password app on my iPhone, after authenticating with Face ID, it randomly opens An item in edit mode.

The item can be a login credential or a credit card or anything else really, and it is never the last thing I’ve used.

Is this already a known issue?

1Password Version: 1Password for iOS 8.10.32 81032025, on BETA channel
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Comments

  • aspeschke
    aspeschke
    Community Member

    I have a similar issue but it opens the same page every time.

  • Dave_1P
    Dave_1P

    Hello @benf and @aspeschke! 👋

    I'm sorry that you're seeing the wrong item open when you unlock 1Password for iOS. It sounds like you might be running into a known issue with 1Password for iOS that our developers are investigating. Can you try the following steps to see if they allow you to workaround the issue:

    1. Tap Cancel on the item draft that appears.
    2. Wait 2 seconds.
    3. Fully close the 1Password app: Close an app on your iPhone or iPod touch – Apple Support (UK)
    4. Open and unlock the 1Password app.
    5. If you see another draft, repeat steps 1-4 again.

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#28720

  • benf
    benf
    Community Member
    edited May 7

    Hi @Dave_1P after closing and reopening the app twice the app started working as expected the third time around.

    This was also the first time that it opened a secure note instead of a credential of some type, however I’m not sure if that’s covered in your bug or not

    Now running 1Password for iOS 8.10.32 81032044, on BETA channel which I understand was just released recently

  • aspeschke
    aspeschke
    Community Member

    I removed and reinstalled the app; it seems fine now. Thanks Aspeschke

  • Dave_1P
    Dave_1P

    @benf and @aspeschke

    Thank you for the additional details, the steps in my previous post are the best option to workaround the issue (if it occurs again) until our development team releases a permanent fix in a future update. 🙂

    -Dave

  • Dave_1P
    Dave_1P

    @benf and @aspeschke

    Thank you for your patience. Our developers have released a fix for an issue where if you discarded a draft, it could still appear when you opened the app. If you haven't already, please update to version 8.10.34:

    Let me know if you still see the issue after updating and I'll let our development team know.

    -Dave