changed password in browser but cannot log in to the app

BMat
BMat
Community Member
in 1Password in the Browser

I changed my password in the browser but it automatically asked for my app password. I put in old one, new one, neither work. Also recently when I sign in on my browser it automatically wants me to sign in to the app which I do not want to do. Also the browser has my personal vault and a family vault. I want to delete the family app but it won't let me without signing in or a valid password

1Password Version: 2.33.3
Extension Version: 2.23.3
OS Version: Win 10 Pro
Browser: Chrome

Comments

  • EvonG1P
    EvonG1P

    Hello @BMat, thank you for writing in.

    Based on what you shared, it sounds like you'd like to use 1Password in the browser independently without connecting to the 1Password desktop app. Can you sign into your 1Password account on 1Password.com?

    If so, here's how to turn off app integration and sign out of the other account in 1Password in the browser:

    1. Open your browser.
    2. Right-click the 1Password icon in your browser's toolbar and select "Settings".
    3. In the General section, turn off "Integrate this extension with the 1Password desktop app".
    4. In the Accounts & vaults section, click the three dots ( ⋮ ) to sign out of the other account. (This will be unavailable if "Integrate this extension with the 1Password desktop app" is still enabled)

    After turning off app integration, you might need to re-authenticate your 1Password account through 1Password.com. Click the 1Password icon in your browser's toolbar to activate and unlock it.

    You mentioned:

    I want to delete the family app but it won't let me without signing in or a valid password

    Just to confirm, are you looking to sign out of the Family account on the 1Password desktop app?

    I look forward to hearing back from you.

    -Evon

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