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My company account is still frozen, even though we already paid

Community Member

My company's finances department changed, and we missed an email from 1Password about our account being frozen because of a missed payment.

So, today, our account got frozen, and no one in our company can use their 1Password. I paid the invoice that was missing, which was a whole new year renewal, but our account is still frozen.

Is there anything else I should do? How can I unlock my account?

1Password Version: 8.10.28
Extension Version: Not Provided
OS Version: Windows 10
Browser: Chrome


  • GreyM1P

    Hi there @NestorIbarra

    We can't answer billing or account questions here on the 1Password Community. Please email from the email address associated with your 1Password account and the team will be happy to look into that with you.

    — Grey