Edge extension - "problems connecting" even though app is unlocked

thestormdragon
thestormdragon
Community Member
edited May 13 in 1Password in the Browser

Hi

I have installed the Chromium Edge extension and can auto-fill etc but the app and extension aren't linked despite the settings looking correct and the desktop app being unlocked:-

Restarting the PC makes no difference.

If anyone has a suggestion on how to resolve I'd be very grateful.

Many thanks

David

1Password Version: 8.10.30
Extension Version: 2.23.3
OS Version: Win 11
Browser: Chromium Edge, v124.0.2478.80

Comments

  • Dave_1P
    Dave_1P

    Hello @thestormdragon! 👋

    I'm sorry that 1Password in the browser isn't integrating with the desktop app. As a first step, please try the suggestions in our troubleshooting article: If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

    If that doesn't work then, to investigate further, I'd like to ask for some logs from your end:

    Attach both files to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • thestormdragon
    thestormdragon
    Community Member

    Thanks Dave - I'm just waiting on IT assistance to get the extension console log as our default permissions don't allow me to do so.

  • Dave_1P
    Dave_1P

    @thestormdragon

    Sounds good! The requested logs, even just one of them would be useful, will shed more light on the situation and allow the team and I to understand the issue and offer suggestions. The team will keep an eye out for your email. 🙂

    -Dave

  • thestormdragon
    thestormdragon
    Community Member

    Hi Dave

    I've sent the first log file as requested - Your support ticket ID is BFD-56548-855

    Thanks for your help

    David

  • Dave_1P
    Dave_1P
    edited May 13

    @thestormdragon

    Thank you for posting the Support ID. I see that my colleague has sent you an email requesting more information that you might be able to provide while you're waiting for your IT team. Pease continue the conversation over email by responding to his email and the team will be able to provide next steps.

    To prevent duplication of efforts, I'm closing this thread. 🙂

    -Dave

    ref: BFD-56548-855

This discussion has been closed.