Edge extension - "problems connecting" even though app is unlocked

thestormdragon

Thank you for posting the Support ID. I see that my colleague has sent you an email requesting more information that you might be able to provide while you're waiting for your IT team. Pease continue the conversation over email by responding to his email and the team will be able to provide next steps.

To prevent duplication of efforts, I'm closing this thread. 🙂

-Dave

ref: BFD-56548-855

Hi Dave

I've sent the first log file as requested - Your support ticket ID is BFD-56548-855

Thanks for your help

David

thestormdragon

Sounds good! The requested logs, even just one of them would be useful, will shed more light on the situation and allow the team and I to understand the issue and offer suggestions. The team will keep an eye out for your email. 🙂

-Dave

Thanks Dave - I'm just waiting on IT assistance to get the extension console log as our default permissions don't allow me to do so.

Hello thestormdragon! 👋

I'm sorry that 1Password in the browser isn't integrating with the desktop app. As a first step, please try the suggestions in our troubleshooting article: If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

If that doesn't work then, to investigate further, I'd like to ask for some logs from your end:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145688/edge-extension-problems-connecting-even-though-app-is-unlocked#latest
• Your forum username: thestormdragon
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave