Sometimes 1password appears as an overlay in autocomplete and then blocking screen

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kreek
kreek
Community Member
edited May 30 in Android

I sometimes have the following problem with autocomplete in my browser.
(This is a completely different issue than the autocomplete not working issue I am currently experiencing with Samsung Internet Browser v25)

I focus on input box and select 1password's suggested account information when it appears below.

Then 1password appears as an overlay, and I try to enter it via fingerprint recognition.

However, intermittently 1password itself closes, but the screen goes dark with the overlay behind it and I can't touch browser (+ fails autofill)

When this happens, I have to focus on input box again and tap on the account information that pops up below for the autofill to succeed.

It doesn't happen every time, but it happens quite often.

Are you aware of this issue by any chance?


1Password Version: 8.10.30
Extension Version: Not Provided
OS Version: Android 14(One UI 6.1)
Browser: Samsung Internet v24.0.71

Comments

  • Dave_1P
    edited May 13
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    Hello @kreek! 👋

    I'm sorry that you're running into issues when filling logins on Android. I'd like to ask you to reproduce the issue again and then create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • kreek
    kreek
    Community Member
    edited May 28
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    Hi, @Dave_1P 👋

    I sent the diagnostic report files by email.

    Support ticket ID is DEL-22531-615.

    Thank you 😊

  • Dave_1P
    edited May 30
    Options

    @kreek

    Thank you for posting the Support ID, I see that my colleague has already sent you a reply. If you have any questions then please reply to that email.

    To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: DEL-22531-615

This discussion has been closed.