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Forum Discussion
Sometimes 1password appears as an overlay in autocomplete and then blocking screen
I sometimes have the following problem with autocomplete in my browser.
(This is a completely different issue than the autocomplete not working issue I am currently experiencing with Samsung Internet Browser v25)
I focus on input box and select 1password's suggested account information when it appears below.
Then 1password appears as an overlay, and I try to enter it via fingerprint recognition.
However, intermittently 1password itself closes, but the screen goes dark with the overlay behind it and I can't touch browser (+ fails autofill)
When this happens, I have to focus on input box again and tap on the account information that pops up below for the autofill to succeed.
It doesn't happen every time, but it happens quite often.
Are you aware of this issue by any chance?
1Password Version: 8.10.30
Extension Version: Not Provided
OS Version: Android 14(One UI 6.1)
Browser: Samsung Internet v24.0.71
3 Replies
- 1P_Dave
Moderator
Hello kreek! 👋
I'm sorry that you're running into issues when filling logins on Android. I'd like to ask you to reproduce the issue again and then create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/145704/sometimes-1password-appears-as-an-overlay-in-autocomplete-and-then-blocking-screen
- Your forum username:
kreek - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
