New item button doesn't work

tltprivat
tltprivat
Community Member
in Android

I can't create new items/logins in the android app. Nothing happens when I press the New Item button. I've tried restarting my phone, and I've tried uninstalling and reinstalling the app. Anyone have any suggestions? I'm on a Galaxy S24 Ultra, if it matters.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Comments

  • Dave_1P
    Dave_1P

    Hello @tltprivat! 👋

    I'm sorry that you're not able to create a new item using 1Password for Android. Are you still able to create a new item when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    If you can't then check to see if your account is frozen: If your 1Password account is frozen

    If your account isn't frozen then are you unable to create items in vault (such as your Private vault) or does the issue only occur for a specific vault? I look forward to hearing from you.

    -Dave

    ref: dev/core/core#28727

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