"Signs in with" keeps adding new entries

hmijail
hmijail
Community Member
edited May 23 in 1Password in the Browser

My company uses Okta for SSO. My understanding is that many work-related accounts are then supposed to work through a Google account logged in through Okta. E.g., to log into CultureAmp, it uses my Google account, which uses Okta.

1password in principle seems to support this, but in practice something is wrong. Every time I log into my work accounts, 1password seems to get lost about what to suggest, and then adds a new entry for the website. So currently I have ... 3? 6? similar or identical entries for e.g. CultureAmp.

(No idea either why one of the entries is grayed out)

Am I doing something wrong, or is this a (long-standing) 1password bug?

1Password Version: 8.10.30
Extension Version: 2.23.3
OS Version: 14.4.1
Browser: Firefox

Comments

  • Dave_1P
    Dave_1P

    Hello @hmijail! 👋

    I'm sorry that 1Password keeps adding additional "sign in with" fields to your Login item. So that I can better understand the situation, I'd like to ask you to send in a console log when reproducing the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • hmijail
    hmijail
    Community Member

    Done. The support ID is ZLW-53889-944.

  • EvonG1P
    EvonG1P

    Hello @hmijail, thank you for your reply. I have located the ticket, and I can see that my colleague reached out to you via email. Let's continue the conversation there; I am closing this thread to prevent duplication of effort. 🙂

    -Evon

This discussion has been closed.