Unable to log on using Firefox 125.0.3 (64-bit) in Fedora 40 w/ FIPS

Mickoloh

It works on the same system using Chrome 124.0.6367.207 (64-bit)

1Password extension is version 2.23.3 on both Chrome and Firefox.

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1Password Version: Not Provided
Extension Version: 2.23.3
OS Version: Fedora 40
Browser: Firefox

Dave_1P

Hello @Mickoloh! 👋

I'm sorry that you're unable to sign into 1Password in the browser. Can you open a Private window using Firefox and then try to log in to your 1Password account on 1Password.com.

If that works then I'd like you to try to clear your Firefox history/cache and then try to sign in through a normal window again: Delete browsing, search and download history on Firefox | Firefox Help

Let me know if that doesn't work.

-Dave

Mickoloh

Dave,

Thank you for your response! I did try to start a private browsing session, but alas! it still gives me the exact same error as above. Not sure if this would help any:

Mickoloh

I can also mention that it only seems to be a problem on Linux Firefox - windows is working as expected. Please let me know if I can provide any more/better info for troubleshooting.

Thank you!

Mickoloh

Even more additional info! I attempted to log on through Firefox using a recovery code, and got this:

Any ideas on what could be this mysterious "underlying object"? :D

Mickoloh

This is still the case with Firefox 127.0 (still Linux 64-bit).

Dave_1P

@Mickoloh

I'm sorry for the delay in replying. So that the team and I can look into this further, can you send in a console log of the issue:

• Save a console log in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145778/unable-to-log-on-using-firefox-125-0-3-64-bit-in-fedora-40-w-fips#latest
• Your forum username: Mickoloh
• Please use the email address associated with your 1Password account so that the team can correlate with logs on our end.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Mickoloh

Thank you Dave!

The support ticket# is WSW-61546-131.

Dave_1P

@Mickoloh

Thank you for sending in the console log! One of my colleagues is reviewing the console log and will reach out to you as soon as possible via email. Please continue the conversation there.

-Dave

ref: WSW-61546-131

Mickoloh

Thank you!

EvonG1P

You're welcome @Mickoloh. 🙂

-Evon