1P8 auto fill does not work on Pixel 6a

masa2
masa2
Community Member
in Android

auto fill does not work well on Pixcel 6a. some web sites are ok to fill both ID and Password. but most of sites are only password fill. When i tap ID box, there is no popup of 1P... please help to solve the issue.

1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: Not Provided
Browser: chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @masa2! 👋

    I'm sorry that autofill isn't working properly on your Pixel 6A. As a first step make sure that autofill is correctly setup to work with 1Password:

    If you still see the issue after following the steps in that guide then are you able to provide me with an example of a website where autofill isn't working? I look forward to hearing from you.

    -Dave

  • masa2
    masa2
    Community Member

    Hi, Dave, many thanks for the feedback, but it did not work well even when I followed the instructions.
    Here is an example of the site (amex) which I am facing the issue. not only this one but also...
    https://www.americanexpress.com/ja-JP/account/login/

    When I tap the user ID box, there is no popup or instruction from 1P. But, if I tap the password box, there is instruction from 1P. Then, the password is only filled. ID is not.

  • BrendanR1P
    BrendanR1P
    edited May 24

    Hi @masa2,

    It sounds like you're encountering an open issue on our end when trying to fill the login fields of websites displayed in languages other than English, with the username field not being filled in Chromium based browsers.

    To identify if this is the issue you're having, I'd like to ask you the following:

    • Are you using the Google Chrome browser or a Chromium based browser on your Android device? If yes, could you try testing using a non-Chromium based browser such as Firefox and let me know if you are able to fill the login correctly?

    • If you use Chrome's built-in translator to change the page language to English, are you able to fill the login correctly?

    -- Brendan

  • masa2
    masa2
    Community Member

    Hi, Brendan,

    Im using Chrome.
    I tried Chrome beta, it is also not working.
    But, FireFox is working well.. it looks Chrome issue...

    Masa

  • masa2
    masa2
    Community Member

    What is the solution on this?

  • Dave_1P
    Dave_1P

    @masa2

    I'm sorry for the delayed reply and for the inconvenience. It sounds like you're running into a known issue that is in our developer's backlog. While I'm not able to provide a timeline on when the issue will be fixed, it is something that our developers are aware of.

    For the time being, dragging and dropping your logins from the main 1Password app is the best workaround: Use 1Password to sign in to apps and websites

    -Dave

    ref: dev/core/core#23514

  • masa2
    masa2
    Community Member

    Hi, Dave

    Thank you for the replay. I understood the situation.

  • Dave_1P
    Dave_1P

    Thanks again for reporting the issue, hopefully it will be resolved soon.

    -Dave