One time password off sync about 15 seconds

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Rosiv
Rosiv
Community Member

On my iPhone the one time passwords are correct displayed and in time.
On my Win11 PC however they are slightly delayed about 15 seconds or more.
So filling out the verification key is always a gamble....

How can this be?


1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Win 11
Browser: Chrome

Comments

  • ag_tommy
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    @Rosiv

    The principal reason a 2FA code doesn't work is that your computer's time is slightly off. 2FA codes are generated by your device using the current time, and they change about every thirty seconds. If your computer clock drifts/differs from the server, a wrong code will be generated. Another way to put it is with the clocks on your computer, and the server differs, and a mismatch in the 2FA codes occurs, resulting in an inability to log in.

    I would check and make sure the time is set correctly on your device. Does it automatically update itself? If not, try enabling automatic updating. I like to use https://time.is to check my device time. Nowadays, most all devices set their time automatically. However, hiccups still happen. I have had to toggle my "Set time automatically" settings from On > Off > On. Please don't overlook this step. It has helped more folks than you can imagine.

    Also, giving your device a restart may help alleviate any transient issues. The last few users that I helped with this reported that a restart solved their issue. Please be sure to give that a go.

  • Rosiv
    Rosiv
    Community Member
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    Thank you! That solved my problem! :)
    Of course I knew that the keys are kind of time relevant, but I just didn't think about checking the exact time on my computer.

    Thanks a lot!

  • ag_tommy
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    I'm glad you could sort things out.