1Password Browser Extension is falsely indicating a Chrome Update is required.

xCykrix
xCykrix
Community Member
in 1Password in the Browser

OperaGX is incorrectly indicating that a Chrome Update is required when an update for OperaGX is not available.

This is a significant inconvenience each time the browser is restarted or idle for a moderate amount of time to be able to autofill on web pages.


1Password Version: 1Password for Windows 8.10.34 (81034013)
Extension Version: 2.23.3 - 22300302 STABLE
OS Version: Windows 11 - Version 10.0.22631 Build 22631
Browser: OperaGX

Comments

  • xCykrix
    xCykrix
    Community Member

    Bump. Still looking for a solution/fix on this. 1Password is incorrectly indicating for Opera/GX that a Chrome Update is required.

  • EvonG1P
    EvonG1P

    Hello @xCykrix, thank you for reaching out. I'm sorry for the trouble you're running into with 1Password.

    I've done some testing on my end but haven't been able to recreate the same behaviour. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email please include:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
    3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
    4. Attach both files to your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon