Unsolicited beta switching
Hi there ! 😊
There's a little problem I occasionally run into with 1Password on macOS. Every now and then, for no apparent reason and certainly without any action on my part, my Mac starts up and I discover that 1Password has switched to the beta channel.
I usually find out pretty quickly when I see the typical beta icon in the dock.
A quick detour through the settings always reveals that the selected channel is still “production” and not Beta or Nightly.
How can I prevent this from happening again? Is this a known problem?
Thanks and have a nice day! 🖖
1Password Version: 8.10.34
Extension Version: 2.22.1
OS Version: macOS 14.4.1
Browser: Safari
Comments
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Hello @Grishkaone! 👋
I'm sorry that you're being switched to the beta version of 1Password. It sounds like you might be running into a known issue with our updater logic that occurs after trying the beta version. Try these steps:
- Make sure that you have a copy of your Emergency Kit and that you're signed into 1Password.com in the browser.
- Uninstall the 1Password and remove your local data.
- Download and install the latest stable release.
Let me know if you run into any issues.
-Dave
ref: dev/core/core#16674
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Hello @Dave_1P 😊
Thanks you for those steps, I just did that, everything is fine for now. This has happened on several occasions, but not often, despite an uninstall. I hope it's the right one!
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Hey @Dave_1P 👋
After a few carefree weeks, I turned on my Mac this morning to discover that 1Password had once again gone into beta. 😢
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I'd recommend talking with my colleagues in email support. It may be necessary to remove the user support folders specific to 1Password and reinstall 1Password allowing it to recreate them.
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Hello @ag_tommy !
I just did that, thanks !
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Thanks. Someone from the team will be with you as soon as possible. You may have already heard from them. Cheers!
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