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Forum Discussion
Repeat credential process twice before fields populated
iPad Pro 13 (m4). I access a protected site, and the credentials show up in the floating tray at the bottom of the screen. After selecting the credentials, 1Password opens, authenticates with FaceID, and then disappears, without populating the credentials. If I do it a second time, the credentials are then populated as expected.
I’ve switched back to the official/stable channel version to see if the problem goes away.
6 Replies
- 1P_Dave
Moderator
I'm glad that the current beta fixed the issue. 🙂
-Dave
1P_Dave No, current Beta version fixed issue and works as expected, thanks for checking!
- 1P_Dave
I'm sorry for the delayed reply. Are you able to reproduce the issue using 1Password for iOS 8.10.36-1? If you are then, the next time that the issue occurs, please follow the steps posted earlier in this thread to send in a diagnostics report so that the team can take a look.
-Dave
1P_Dave Thanks for your time Dave, this happens to me using just device passcode unlock, the filling issue I noticed can be hit or miss, depending on the app, did you still want a diagnostics report?
- 1P_Dave
Hello mikejg and Kakkoister2! 👋
I'm sorry that biometric unlock isn't working properly for 1Password on your devices. So that I can investigate this further, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/145862/repeat-credential-process-twice-before-fields-populated
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#26726
Hopefully they fix this bug soon, also affects myself as well.
