Repeat credential process twice before fields populated

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mikejg
mikejg
Community Member
in iOS

iPad Pro 13 (m4). I access a protected site, and the credentials show up in the floating tray at the bottom of the screen. After selecting the credentials, 1Password opens, authenticates with FaceID, and then disappears, without populating the credentials. If I do it a second time, the credentials are then populated as expected.

I’ve switched back to the official/stable channel version to see if the problem goes away.

Comments

  • Kakkoister2
    Kakkoister2
    Community Member
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    Hopefully they fix this bug soon, also affects myself as well.

  • Dave_1P
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    Hello @mikejg and @Kakkoister2! 👋

    I'm sorry that biometric unlock isn't working properly for 1Password on your devices. So that I can investigate this further, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#26726

  • Kakkoister2
    Kakkoister2
    Community Member
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    @Dave_1P Thanks for your time Dave, this happens to me using just device passcode unlock, the filling issue I noticed can be hit or miss, depending on the app, did you still want a diagnostics report?