Autofill no longer fills passwords, credit cards, or other forms

jwhllc
jwhllc
Community Member
edited May 21 in 1Password in the Browser

Autofill no longer works on any sites and does not offer to fill out credit cards or other forms. I must copy and paste all usernames/passwords. I disabled Webroot and installed the latest 1Password updates, but the problem remains.

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Comments

  • Dave_1P
    Dave_1P

    Hello @jwhllc! 👋

    I'm sorry that 1Password is no longer filling passwords and other items on your device. As a first step, please try all of the steps in this guide: If 1Password isn't working in your browser

    If that still doesn't work then can you tell me the following:

    1. What kind of device and browser are you using?
    2. When you click on a username or password field on a website do you see the 1Password icon in that field?
    3. Do you see the 1Password icon in your browser's toolbar?

    I look forward to hearing from you. 🙂

    -Dave

  • jwhllc
    jwhllc
    Community Member

    If that still doesn't work then can you tell me the following:

    What kind of device and browser are you using?
    Microsoft Surface/Chrome and Edge - Same issues with both browsers

    When you click on a username or password field on a website, do you see the 1Password icon? No
    Do you see the 1Password icon in your browser's toolbar? Yes

    When I signed in to your site to respond to this email, the icon did show up for the first time in a while.

  • jwhllc
    jwhllc
    Community Member

    I'm having an issue with 1Password not appearing when I try to sign on to any site and autofill forms. I previously received a solution with instructions to follow but none of the suggestions have fixed the problem.I was instructed to start a new thread if the solutions did to fix the problem. Interestingly, when I sign on to the 1Password site, the icon appears and it autofills when I select it.

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • jwhllc
    jwhllc
    Community Member

    Here are my responses responses to Fave's questions in the old three that was closed

    If that still doesn't work, then can you tell me the following:

    What kind of device and browser are you using?
    Microsoft Surface/Chrome and Edge - Same issues with both browsers

    When you click on a username or password field on a website, do you see the 1Password icon? No
    Do you see the 1Password icon in your browser's toolbar? Yes

    When I signed in to your site to respond to this email, the icon did show up for the first time in a whil

  • Dave_1P
    Dave_1P

    @jwhllc

    Thank you for answering those questions. Your previous thread is still open and I've merged your new comments to it so that we can keep the conversation in one place. 🙂

    When I signed in to your site to respond to this email, the icon did show up for the first time in a whil

    Do you now see the 1Password icon on other sites when you click into the username or password field? Or is it still missing there? If it is still missing there then can you post the website address of one of the websites where 1Password isn't working so that I can take a look?

    -Dave

  • jwhllc
    jwhllc
    Community Member

    So what do we do next? I have done all you suggested and responded to all questions. I have paid for the use of this app, and I paid Geek Squad to resolve the issue with Webroot, but they could not. So I am paying for an app that I can not use., I get emails from you but not a solution

  • Dave_1P
    Dave_1P

    @jwhllc

    The team and I are here to help until we find a solution for the issue that you're running into. I'd like to ask you to send in a console log when reproducing the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave