Issue with Website Password

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EllisClan
EllisClan
Community Member
in Families

Hi Support,
I can sign into the 1Password desktop (PC) app the Browser extension, and the Android app. However, when I attempt to sign in to your website, I receive this error message: "We weren’t able to sign in to your account. Check your password and try again.
If you were invited to 1Password by someone else, they can recover your account
(opens in a new tab)."
Any thoughts?
Stewart

1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: Windows 11 Pro, 10.0.22631 build 22631
Browser: Chrome

Comments

  • ag_tommy
    ag_tommy
    edited May 21
    Options

    @EllisClan

    Let's get you into email support where someone can look at any logs that may be generated. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Something to consider is, is this only happening in one browser or multiple and if so, which one? Maybe the browser is in the middle of an update? You might try checking the browser to ensure it's fully up to date.

  • EllisClan
    EllisClan
    Community Member
    Options

    Done. Thanks, Tommy.

  • ag_tommy
    ag_tommy
    Options

    Thanks. I can conform your message is here. Someone from the team will be with you as soon as possible.

    ref: HMT-36295-894