Exchange Admin Center (EAC): "Your request couldn't be completed. Please try again in a few minutes"

MatiasLGonzalez
MatiasLGonzalez
Community Member
edited May 23 in 1Password in the Browser

When accessing the Exchange Administration Center, a error pops up saying "error
Your request couldn't be completed. Please try again in a few minutes." with a 500 error, I googled the error a came up with a report of a user (Scott Townsend) disabling the 1password extension and no longer getting the error pop up

I gave this a try and am no longer getting the error, could this be investigated by 1password? I see that it tries to make a request with the following url structure: https://domain.com/ecp/DDI/DDIService.svc/GetObject?ActivityCorrelationID=123&workflow=GetForSDO&schema=ViewUserMailboxDetails&msExchEcpCanary=abc123 and gets a error 500 as response

1Password Version: Not Provided
Extension Version: 2.23.3
OS Version: Windows 11
Browser: Firefox 115.11.0esr (64-bits)

Comments

  • Dave_1P
    Dave_1P

    Hello @MatiasLGonzalez! 👋

    I'm sorry that you're unable to access the Exchange Admin Center (EAC) when using 1Password in the browser. Our development team is aware of this issue and an internal work item is open to investigate this further.

    For the time being, until a fix is available, the best workaround is to turn 1Password in the browser off on the page in question:

    1. Right-click anywhere on the web page.
    2. Select "1Password - Password Manager", then choose "Hide on this page".

    This will prevent the 1Password extension from working on that page until the next time that you restart your browser. I know that this isn't the best workaround but I hope that it helps for now. 🙂

    -Dave

    ref: dev/core/core#27855

  • bhalseyaif
    bhalseyaif
    Community Member

    Confirming this is an issue. This has been happening to us for months and never could figure it out! Are there any updates to getting this fixed?

    My environment:
    Exchange Version: Exchange 2019 CU13 Apr24HU
    Build Number: 15.02.1258.034
    Microsoft Edge: Version 127.0.2651.15
    1Password Extension: 2.25.1

  • josh.davila_1p
    josh.davila_1p

    Hey @bhalseyaif,

    I'm sorry to hear you've been running into this issue for that last few months. I appreciate your patience while our developer's investigate further.

    To help keep everything in the same thread, I'll reply over to the email you sent over to us now and we'll continue our conversation there. 😄

    Josh

  • Hestnet
    Hestnet
    Community Member

    1Password isn't the only product affected by this issue. LastPass is also affected. I'm on Exchange 2019 CU14. It may be the April Hotfix Update that has caused it, I'm not sure.

  • EvonG1P
    EvonG1P

    @Hestnet,

    Thank you for reaching out and letting us know the additional details. I've added this information to our internal issue for our development team to see.

    -Evon