Oops, reload.... seen many times daily

Phrede
Phrede
Community Member
edited May 24 in 1Password in the Browser

It's getting very old.
Multiple Win10 machines.
Chrome, Edge, Firefox all current versions.
1Password browser extension version 2.23.3
app version 8.10.34-10BETA

Ideas? Suggestions?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited May 23

    Hello @Phrede! 👋

    I'm sorry that 1Password in the browser isn't working properly on multiple devices. Just to confirm, are you seeing a message that says "Oops, something went wrong while loading."? If you are then I suspect that you might be running into a known issue that our development team is currently investigating.

    So that I can confirm this, I'd like to ask you to send in a console log the next time that you see the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#28316

  • Phrede
    Phrede
    Community Member


    I'll send a log file soon

  • Phrede
    Phrede
    Community Member

    Done. Sent 2:01PM EDT
    Support ticket ID is TZX-46348-328

    BTW, the instructions for saving the log file (Edge) are stale.

    Thanks for your help.

  • Dave_1P
    Dave_1P
    edited May 24

    @Phrede

    Thank you for posting the Support ID, one of my colleagues will take a look at the console log that you've sent in and get back to you as soon as possible.

    BTW, the instructions for saving the log file (Edge) are stale.

    I appreciate you flagging this, I'll make sure that our documentation team is aware.

    Since we have a communications channel open via email, I'm closing this thread.

    -Dave

    ref: TZX-46348-328

This discussion has been closed.