1Password Not Filling in Fields

Mork
Mork
Community Member
edited May 24 in 1Password in the Browser

I have a site that does not use a "username" and "password" but, instead three other fields like zip code, account, and ID.

In 1P I have entered the website URL and three text fields for the expected three values listed above.

Yet, when I go to the site, 1P does not fill in any of these three values in the browser as it does with other sites.

How do I set up 1P for a site like this that does not have the expected username and password?

Thanks,

1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • david.m_1P
    david.m_1P

    Hi @Mork,

    Thank you for reaching out!

    If the website is public, can you share the URL, so that I can take a closer look?

    I look forward to hearing from you!

    -David

  • Mork
    Mork
    Community Member

    It's public, but still a bit private. Can I send you the URL in a private email?

    Thanks

  • Dave_1P
    Dave_1P

    @Mork

    Absolutely! If you can, send the website address to support+forum@1Password.com and include a link to this thread.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and take a look. 🙂

    -Dave

  • Mork
    Mork
    Community Member
    edited May 31

    I got a couple replies that Support could not read my thank you emails about helping me fix the three-field login issue I was facing. I sent a PGP-encrypted reply using the public key you all sent me a while back. Another possible problem is that I use a dark background in my email client and sometimes the recipient gets black on black text. I'm a bit confused why they could not read my two replies.

    In any case, wanted to thank you & support for the help.

    In this effort, I also learned a nice new trick to better use 1P.

    Thanks again.

    • m
  • david.m_1P
    david.m_1P
    edited June 7

    @Mork,

    You're most welcome! It's great to hear that you were able to learn a new trick to use with 1Password.

    I'm sorry that you were experiencing trouble when sending replies over email. Are you able to share the Support ID for that ticket with me? As Dave mentioned earlier, it should look something like [#ABC-12345-678].

    -David