This happens about half the time when unlocking 1Password. Need to force close the app and try again. Only happens when I put in my device PIN correctly. 1Password Version: 8.10.32 Extension Version: Not Provided OS Version: Android 14 OnePlus 12 Browser: Not Provided

I am having this problem in almost all situations. When I click on the UI that appears for autofill input in the browser, it opens the 1Password app as an overlay. And when I dismiss it with the fingerprint recognition I have set up, the app closes and the input should be in the browser, but the app is stuck. It doesn't close with the back button, it just scrolls up and down. I ended up tapping the area outside of the app to close it, and then I tried to autofill again to open the app and authenticate, and then the app closes and the input works fine. I've saved some logs as this happens frequently (with a video of the issue). What should I do? 1Password Version: 8.10.32 Extension Version: Not Provided OS Version: Android 14(OneUI 6.1) Browser: Samsung Internet 25.0.13

I, too, am experiencing this issue on a Pixel 8. It affects both filling in passwords in apps as well as just trying to unlock 1Password app directly. I have it set up to use my biometrics (fingerprint or face). It'll unlock, but then stay on a gray screen with the 1Password logo across the top. I'll submit a diagnostic per instructions above the next time it happens (probably later today). 1Password v8.10.32 Pixel 8 / Android 14 Thanks, Geoff

Added comments: It doesn't just happen in the browser. It also happens after fingerprint recognition when opening the 1Password app on its own. Once it happens, I close it and reopen it to authenticate and it works fine. However, if I try again after some time has passed, the app will not authenticate and move on to the next step.

https://1password.community/discussion/comment/710319/#Comment_710319 I seem to be experiencing similar issues.

Hello fultonm! and kreek! 👋 I'm sorry that 1Password is intermittently failing to unlock. Our developers are investigating an issue where 1Password for Android stops responding when you unlock the app. Can you restart your Android device and then reproduce the issue on more time. Then, so that I can investigate further, I'd like to ask you to create a diagnostics report from your Android device: Sending Diagnostics Reports (Android) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/145965/app-freeze-after-successfully-inputting-pin Your forum username: fultonm Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave ref: dev/core/core#29880

App freeze after successfully inputting PIN

18 Replies

1P_Tommy
Moderator
2 years ago
Thank you.

It looks like one of my colleagues has replied to you. Please continue the conversation via email.

ref: HNX-35747-756
monofurioso
New Contributor
2 years ago
I'll try the beta. Freeze still happening to me in official release. I sent diagnostics: HNX-35747-756
1P_Tommy
Moderator
2 years ago
Nice. Thanks for the update mort and also for giving the beta a try.
mort
New Contributor
2 years ago
Since using the beta version for the last couple days, I did not encounter any more of these issues. 👍
1P_Dave
Moderator
2 years ago
mort

The next time that the issue does occur, generate and send in a diagnostics report and the team can take a look. 🙂

-Dave
mort
New Contributor
2 years ago
It still happens now and then but it is not clearly reproducible. I would say it is not bound to the website when it happens, which makes it difficult to create a fresh diagnostic report.
1P_Dave
Moderator
2 years ago
mort

I'm sorry that you're also seeing the issue. It looks like our development team is still investigating the problem. I would recommend sending in a diagnostics report so that the team can confirm that you're affected by the same issue. You can find instructions here.

-Dave
mort
New Contributor
2 years ago
Since I'm affected as well. Is it helpful to send even more diagnostic reports or is it sufficient that I wait for a fix?
1P_Dave
Moderator
2 years ago
gshepherd

Thank you for sending in the diagnostics report, it helps our developers investigate the issue further. I see that my colleague has already sent you a reply, please continue the conversation over email.

-Dave

ref: MWL-59262-554
gshepherd
New Contributor
2 years ago
1P_Dave

1Password for Android worked great all day today, and then it did the gray screen freeze again. I immediately grabbed a diagnostic report and submitted it per your instructions.

Support Ticket ID MWL-59262-554.

Thanks.

--
Geoff