Auto fill

dfsmetsfan
dfsmetsfan
Community Member
in 1Password in the Browser

I would like to see Auto Fill for EVERY login. I only get it now for a few nd it's extremely frustrating. It used to be there...what happened?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • EvonG1P
    EvonG1P

    Hello @dfsmetsfan, thank you for writing in. I'm sorry about the issue you are bumping into with 1Password. That certainly does not sound like expected behaviour.

    So that I can take a closer look at the issue you are experiencing and troubleshoot further, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email, please include:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon

  • dfsmetsfan
    dfsmetsfan
    Community Member

    Sorry its taken so long...been a crazy few days. Nothing is working in Chrome. I can't even get 1 Password to open. It all seems to work fine in Firefox but I don't really use it any longer. I may have to go back to it though. Not sure what to tell you. Thanks Evon for the offer to help, however.

  • ag_tommy
    ag_tommy

    @dfsmetsfan

    If you want to help jump start things you could try the following while waiting on a reply from the team. Ensure Chrome is up to date and also give the device a restart. Be sure to open Chrome to allow it to check for updates after the restart. Also apply any remaining updates, if present.

  • dfsmetsfan
    dfsmetsfan
    Community Member

    Thanks ag_tommy. Chrome is automatically updated. It's easier that way. I also have the issue on my tablet. Not sure it's worth the trouble. This used to work so well all the time until they changed it...

  • jackendres
    jackendres
    Community Member

    I have the same issue. Auto fill not working on windows. All is updated, restarted, etc. just not working

  • EvonG1P
    EvonG1P

    Hello @dfsmetsfan, @jackendres. I'm sorry about the Autofill trouble you're both experiencing. I'm not able to recreate an issue on my end.

    I recommend sending an email to support+forum@1Password.com with additional information so that our support team can help you. With your email, please include a console log after the issue occurs:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
    3. Attach the file to your email.

    I hope to hear from you.

    -Evon

  • jackendres
    jackendres
    Community Member

    Not sure how to do what you suggested. I go to a site and no auto fill is suggested. Just not working.
    I'd like to cancel this subscription

  • david.m_1P
    david.m_1P

    @jackendres

    I'm sorry that you're experiencing issues with autofill. Can you send an email to support+forum@1password.com with a link to this thread? We can assist you further there with the current autofill issue or help you with cancelling if preferred.

    After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David