Log-In Issues

Andrew42
Andrew42
Community Member
in 1Password in the Browser

I have had this problem for a while now. I unlock 1P in the browser and one of two things happen:
1. It unlocks and then relocks about 30 seconds later during which time it may be trying to log me in somewhere. For example, it enters my user name, moves to the passowrd field and locks.
2. I enter my 1P password and the browser simply does not unlock.

If I enter 1P via my desktop I do not have this problem.

I am on the nightly version although I update manually about twice per week.

I have Windows 10 on an HP 6560b laptop.

I have not tried uninstalling and reinstalling the extension.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • EvonG1P
    EvonG1P

    Hello @Andrew42. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email please include:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
    3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
    4. Attach both files to your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon

  • Andrew42
    Andrew42
    Community Member

    I will do as you say. However, there is one aspect of the Console Log creation that I do not understand. As a part of the Edge instructions "Save a console log" I am asked to click on the console tab and then reproduce the problem. I cannot do that at will as the problem does not occur every time I use the browser. How do I satisfy the requirements of the console log in such circumstances?

  • EvonG1P
    EvonG1P

    Thank you for the information @Andrew42. If the issue is intermittent, let's check the diagnostics report first for any errors and start an email ticket for troubleshooting. If the problem arises in the future, you can send us the console log via email.

    Let me know if you have any questions.

    -Evon

This discussion has been closed.