“Add your first items” has shown up and won’t go away

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raster
raster
Community Member

I’ve been using 1P for years and have lots of things in the vault. Today, on Windows, I’ve got a message above my items saying “Add your first items” and there doesn’t appear to be a way to get rid of it. How do I fix this?

I tried adding a new item, but it still persists.


1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: Windows 11 23H2
Browser: Not Provided

Comments

  • Dave_1P
    edited May 31
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    Hello @raster! 👋

    I'm sorry that you're seeing a confusing message when using 1Password. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

    Make sure that nothing sensitive is included in the screenshot.

    -Dave

  • raster
    raster
    Community Member
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    Here's the top of the 1P window (with some details blacked out). As you can see, I now have this permanent "Add your first items" at the top of the items list and can't get it to go away. Again, I've been using this for years. This is not a new install, new vault, or anything. Just using things as usual.

    Thanks for your help.

  • Dave_1P
    edited June 5
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    @raster

    Thank you for the screenshot. That behaviour doesn't look right if you've been using 1Password for some time and have a significant number of items in your 1Password account. Our developers are testing a fix in the latest beta:

    The banner encouraging you to import items now only displays if you have fewer than 7 items across all of your unlocked accounts.

    If you're willing to help us test the fix then you can switch to the beta using this guide: Use 1Password beta releases

    -Dave

    ref: dev/core/core#27858
    ref: dev/core/core#29547

    edit: Updated information about the beta.

  • raster
    raster
    Community Member
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    Thanks for the info about the upcoming beta. What needs to happen is letting the user control the software they bought. I’ve been using 1P for a decade. I never need this hint. Ever.

    I have a small number of items shared to a gaming PC (less than 7). It sounds like this “hint” will just be there forever unless I clutter things up with dummy entries. No. Just let me turn them off.

    I’m real over the trend of being at the mercy of “helpful” software. Just let me get rid of hints I don’t need or want. Bury it deep in an advanced setting, I don’t care, but please don’t make me have to add dummy entries. That will probably be the final straw. 1P v8 has been a rough ride.

    Thanks for reading.

  • 1P_Gem
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    Hi @raster, thanks for your feedback here! I can definitely understand how being able to dismiss or disable these types of hints is important for situations where a user may intentionally have only made a small number of items accessible on a particular device.

    I've passed your feedback along to our product team in the form of a feature request to see if this is something that can be changed in future. If you have any further suggestions or questions, let us know 😄

    ref: PB-40497429

  • raster
    raster
    Community Member
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    Please just let the user dismiss the tips they don't want. Let us decide what's helpful or not. It's fine if you want to have heuristics about when to show them, but I should not be at the mercy of the heuristics. It's not possible to ever get it right for everyone, so there needs to be a way to let folks turn them off when the heuristic doesn't match their use case. This is okay! For most people things will work as you intended and for the small percent of us where it doesn't, we can manually make it right.

    There should never be "tips" I can't dismiss. It just tells me you think you know my use case better than me.

    Thanks.

  • Dave_1P
    edited June 19
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    @raster

    I've voiced your comments to the team in our internal chat as I think that your feedback is valuable and provides a good perspective. I'll update this thread if I receive any other information that I can share.

    -Dave

  • raster
    raster
    Community Member
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    Thanks, I appreciate it.