Update existing dialog UI breaks when list is too long

MurZimminy

I have one site that I do a lot of QA testing on and I have many accounts. I recently updated my password on one account and 1P popped up the save/update existing dialog box. I chose update and chose the account from the list but could not scroll to the action buttons at the bottom. I tried using my arrows to get there but no action buttons were available. After arrowing back up, the top UI above the list was gone. I had to hit escape to close the dialog.

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1Password Version: 8.10.34 (81034026)
Extension Version: 2.25.0
OS Version: Win 10 Enterprise build 19045.4474
Browser: Chrome 125.0.6422.113

EvonG1P

Hello @MurZimminy. Thank you for writing in.

Our development team is aware of this behaviour, and we have an open issue filed internally to see if we can improve this in a future update. I have added you as an affected user.

I did some testing on my end, and I was able to partially navigate the long list of items by using the tab key on my keyboard. I hope that helps in the meantime.

I apologize for any interruption in your workflow caused by this issue. Please let me know if there is anything else I can help with.

-Evon

ref: dev/core/core#27872

JtMotoX

I am also having the same issue. I have a password that rotates daily, so I face this issue every day. Is there any ETA on when this will be resolved?

EvonG1P

@JtMotox,

Our developers are still working on this issue, I don't have a timeframe on when this problem will be resolved. I've added you to our internal reporting as an affected user. I'm sorry for the inconvenience.

-Evon

dmaz99

This issue also affects me, and has for months. My workaround has been to zoom way out, but I have so many items for my company's domain that if I'm on my laptop, I can't zoom out enough to see to the Update button.

It's been an issue since May 30th at least according to this ticket, can we please get a fix? Scrollbars? Or at least the ability to use our mouse wheel to scroll? Overflow: auto?

Dave_1P

@dmaz99

The issue is still open with our development team to be fixed in a future update, I'm sorry for the inconvenience. The following workaround, until the issue is fixed, helps most users:

1. When you are suggested to update an existing login item, click New Item instead.
2. Next to the item, click the Edit button.
3. In the pop-up window that appears, switch to Update existing and choose the item you'd like to update there.

Let me know if that doesn't work for you.

-Dave

dmaz99

Hi Dave, I just tested and that's a great, simple workaround. Thank you for your post!

-Drew

Dave_1P

I'm happy that the workaround helps for now. 🙂

-Dave