Autofill doesn't work on Samsung S24 Ultra

Sarasarasara
Sarasarasara
Community Member
in Android

I've followed instructions step by step, but it seems the phone does not recognize 1password as a password application.
What can I do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Sarasarasara
    Sarasarasara
    Community Member
    edited May 31

    1Password Version: I don't see how can I check it (there are no updates available if that helps)
    Extension Version: Not Provided
    OS Version: Android 14
    Browser: I'm using chrome, Samsung native browser and Duckduckgo
    Autofill does not work on apps either

  • Dave_1P
    Dave_1P

    Hello @Sarasarasara! 👋

    I'm sorry that autofill isn't working in browsers or apps on your Samsung phone. As a first step, can you make sure that autofill is setup correctly: Use 1Password to save logins and sign in to apps and websites on your Android device

    Make sure that you follow the specific steps for Samsung devices as well:

    If you have a Samsung device running Android 14 or later, turn on 1Password under “All services” and tap OK, then tap Preferred service, choose 1Password, and tap OK.

    Let me know if things still aren't working after trying that.

    -Dave

  • agentsmith1337
    agentsmith1337
    Community Member
    edited June 20

    I'm experiencing a similar issue, but more nuanced. I have the Galaxy s24 and passwords will autofill, but it's intermittent and usually skips trying to autofill username fields but works more frequently on password fields. For built in apps is almost never works.

    I recently moved from a Pixel 6 which worked fine so I'm not sure if it has something to do with the One UI Samsung wraps the default android experience with, but it is an extremely annoying issue considering 1Password is very convenient when it does autofill.

    This is not site or app specific because these are all the same sites and apps, I used on my Pixel 6 without issue.

    1Password version: for Android 8.10.34 (81034040)
    One UI version: 6.1
    Android version: 14
    Current Version: S921U1UES2AXE4 / S921U1OYM2AXE4 / S921U1UES2AXE4
    Security patch level: June 1, 2024
    Browser: Edge 125.0.2535.96
    Search Engine: DuckDuckGo
    Device: Galaxy S24

  • EvonG1P
    EvonG1P

    Hello, @agentsmith1337. Thank you for writing in. I'm sorry about the Autofill issue you're experiencing on your Samsung device.

    So that the team can take a closer look at the issue you're experiencing, I'd like to ask you to create a diagnostics report from your Android device:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email, please include the following:

    Please do not post your diagnostic report to the forum. It is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place.

    Thank you!

    -Evon