New Item view pops up again after adding an item

xkww3n
xkww3n
Community Member
in iOS

As the title said, after added an item and pressed Done, the New Item view will pop up again.

1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: iOS 17.5.1
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @xkww3n! 👋

    I'm sorry that you're seeing 1Password show an unexpected prompt after saving an item. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

    I look forward to hearing from you. 🙂

    -Dave

  • xkww3n
    xkww3n
    Community Member
    edited June 6

    Hi @Dave_1P,
    I can't reproduce this bug now, it seems that if I restart 1Password app, this unexpected behavior will disappear for a short time. Here are the steps to reproduce:

    1. Open 1Password app
    2. Press Plus button
    3. Select a category
    4. A window (view) pops up, I call it "New Item view", this is expected
    5. Enter some info
    6. Press Done button
    7. The New Item view disappears for a short time, then pops up again with "Item saved in ..." prompt. This is unexpected.

    I hope you can understand my explanation.

  • Dave_1P
    Dave_1P

    @xkww3n

    Thank you for posting those steps. When I create a new item I see a notification banner appear at the bottom of the screen that says "Item created in [vault name]" with a blue view button. Is this the prompt that you're referring to? This notification, which is normal, should appear immediately after creating a new item and then disappear after a few seconds.

    If this isn't the prompt that's appearing then let me know if the issue comes back and if you can take a screenshot so that I can investigate further. 🙂

    -Dave

  • xkww3n
    xkww3n
    Community Member
    edited June 7

    @Dave_1P
    With the prompt you said displayed, the window used for filling item information will show up again, which is the actual unexpected behavior I've mentioned.

  • Dave_1P
    Dave_1P

    @xkww3n

    Thank you for clarifying. I suspect that you might be running into a known issue that our development team is currently testing a fix for in the latest beta version of 1Password for iOS. If the issue occurs again, then I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#28720