Passkey for Coinbase Stopped Working on Mobile

thetastybits
thetastybits
Community Member
in Android

A month or so ago I opted into using a Passkey for Coinbase. Passkeys worked great for a while on both desktop and mobile, Recently, I'm unable to sign in on the Android Coinbase app using my Passkey. The message I get is "the authentication device was not recognized". Meanwhile the Passkey works fine on the desktop client. Dealing with Coinbase is a nightmare so I'm hoping somebody here has been through the same issue and resolved it. Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 14
Browser: Not Provided

Comments

  • EvonG1P
    EvonG1P

    Hello @thetastybits, thank you for writing in. I'm sorry about the trouble.

    So that the team can take a closer look at the issue you're experiencing, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email, please include the following:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon