Tried to add a Yubikey 2FA, locked myself out of my account

meyerweb

I tried to add a Yubikey 5 C NFC as a 2FA login for my 1password account. It seemed to work, but with errors. Now, when I try to log into 1password.com, it requires the security key, but then says “No Credentials Found : No credentials were found for "1password.com" on this security key. Try again with a different security key.” Since this is my only security key, that’s a bit of a problem.

Further, the browser extensions in both Firefox Nightly and Chrome go into infinite loops of trying to request the key and then reloading until I start typing my master password. Once I enter that, it asks for a key. When I insert and activate the Yubikey, the site says “You’re using a security key that’s not registered with this website”. The same thing happens if I try the NFC activation after scanning the QR code with my iPhone. I can’t tell which version(s) of the extension I have because trying to open it from the browser toolbar leads it to also loop between being open and requiring a login.

I seem to still be able to open 1password 7 on my Mac, but don’t know how long that will last, nor how to use it to register the Yubikey with 1password.

So, how do I fix this?

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1Password Version: 7.9.11
Extension Version: Not known (see above)
OS Version: macOS 14.4.1
Browser: Firefox Nightly and Chrome

Dave_1P

Hello @meyerweb! 👋

I'm sorry that you're not able to login to your 1Password account. If you still have access to 1Password 7 then try these steps to temporarily turn off two-factor authentication:

1. Open and unlock 1Password 7 for Mac.
2. Choose 1Password > Preferences > Accounts.
3. Select your account > Turn Off Two-Factor Authentication.

Then, see if you can log in to your 1Password account on 1Password.com (in the browser, not the app). If that doesn't work then I recommend that you send an email to our support team at support+forum@1Password.com

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

meyerweb

I can still get into 1Password 7, although it bugs me for a security key. I’m still able to get into the preferences, though, where 1Password > Preferences > Accounts says for my account that two-factor authentication is turned off. When I open the link it shows for learning how to set up two-factor authentication, it takes me to 1Password.com, which requires me to log in. Which, well, see above.

I’ll email the address and reply here with the ID.

meyerweb

My support ticket ID is QQY-88949-964.

Dave_1P

@meyerweb

Thank you for posting the Support ID, one of my colleagues will reach out to you as soon as possible. Since we have a communications channel open via email, I'm closing this thread.

-Dave

ref: QQY-88949-964