Windows 11, Chrome Browser completely broken

andyb23

Hi, recently the browser extension has completely broken - it opens and sits with the spinner and that's it.

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1Password Version: 1Password for Windows 8.10.33 (81033001)
Extension Version: 2.24.2
OS Version: Win 11
Browser: Chrome

Dave_1P

Hello @andyb23! 👋

I'm sorry that 1Password in the browser isn't working on your Windows PC. As a first step, can you try the troubleshooting steps in this guide in order: If 1Password isn't working in your browser

If that still doesn't work then I'd like to ask you to send in the following:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/146167/windows-11-chrome-browser-completely-broken#latest
• Your forum username: andyb23
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

andyb23

Thanks - support ticket : RJR-64961-921

Dave_1P

@andyb23

Thank you for posting the Support ID, a member of our support team will reach out to you soon via email.

Since we have a communications channel open there, I'm closing this thread.

-Dave

ref: RJR-64961-921