Vault not accessible for user when they logged in after a long absence

Egriffiths
Egriffiths
Community Member
edited June 11 in Business and Teams

A user had previously been assigned full access to a vault, yet when they logged in the vault was not visible.

I disabled access and granted full access again, they logged out and logged into 1Password, and found that access had been restored.

Can someone explain why this would have happened? We would like to understand the root cause and avoid a recurrence in the future.

Thank you.

1Password Version: 1Password for Windows 8.10.33 (81033001)
Extension Version: Not Provided
OS Version: Windows 11
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P
    edited June 11

    Hello @Egriffiths! 👋

    I'm sorry that one of your users was temporarily unable to access a vault. I recommend sending an email to support+forum@1Password.com so that our support team can investigate this further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave