Upgrading Frozen Individual Account to Families
I had an Individual subscription but let it lapse within the last year, resulting in a Frozen account. I decided to start using 1Password again but chose a Families subscription this time, but I must have done something wrong... I signed up for Families while not signed in to my then-frozen account, which actually made me start a 14 day trial; I signed in with my existing account when prompted to create new or sign in. After the 14 days my "Individual" account (trial not available as Families type) became frozen again, at which time I clicked on the "Upgrade to Families Subscription" option on my dashboard. After completing that, all of my existing vaults & passwords appear to have been transferred to "My Family Vault", as if all are available for the other invited family members?? There isn't a separate family member account for myself, like the new Families account overwrote my account's existence rather than making me a member of the Families account.
Terribly confused. Read elsewhere I needed to create an entirely new account and delete the old but why would "upgrading to families subscription" even be an option if my existing account would be overwritten? Not to mention I don't have multiple email accounts. Please help.
1Password Version: 8.10.34
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Not Provided
Comments
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No accounts are overwritten. Your account under the family is the one you created. It's the first one to invite other people. That account is not just an admin type account. It is fully functioning and should be used as the daily driver for the Family Owner.
You would have needed to unfreeze the individual account and then change the account type to a family. It sounds like you then upgraded the original account based on your wording.
We can try to help untangle things. It happens. :) I'd recommend emailing us that we we can work with the accounts and try to gain a better picture of what occurred. To protect your privacy and security, we're unable to assist with account-specific questions like billing here on the 1Password Support Community. Please send an email from the email address you've used to create your 1Password account to
support+forum@1password.comand include a brief description of the trouble you're having,0
