Change in auto-lock process

keithdavis

A recent update has broken the browser extension. I guess the extension no longer has the same security settings as the desktop app, which is very annoying. I disabled the auto-lock in the browser extension, but I'm still getting prompted for a password.

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1Password Version: 8.10.34
Extension Version: 2.24.2
OS Version: Windows 11
Browser: Chrome

david.m_1P

Hi @keithdavis, thanks for reaching out!

I'm sorry that you're experiencing trouble with auto-lock. Based on the details you've shared, it sounds like there's an issue with app integration. Can you check that app integration is still fully turned on using the steps in the following article?

• If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

If you're still experiencing trouble afterwards, can you reproduce the issue and send over the following diagnostics:

• How to send a 1Password diagnostics report
• Save a console log for 1Password in your browser

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David

keithdavis

Strange, seems to be working now.

EvonG1P

That's great to hear @keithdavis.

Let me know if the issue arises in the future, I'm happy to help.

-Evon

Dunecat

I have the same issue across Edge and Chrome but only on my work computer. I've supplied diagnostics and console logs from both browsers. Thanks in advance for your help. [#TDR-54317-881]

EvonG1P

Hello @Dunecat, thanks for writing in. I've located the support ticket. We will get in touch with you as soon as possible.

-Evon