eMail Support

vealpool

Hi,

s there still support via email?
I had sent several inquiries but never received a response.

Greetings

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ag_tommy

Hey @blaxxz

Yes, I worked earlier today and did not see anything from you. The last message I see a record of from you was ~8 days ago. We've received no reply from you or the support ticket prior to that. It looks as if you're not getting our replies to you.

ag_tommy

@blaxxz

You might consider writing to us using an alternate email address if you're not getting our replies. You may need to choose an alternate email provider. I've occasionally needed to suggest that to folks in some unusual situations.

vealpool

I've never had any problems with the address.
I don't get any confirmations of receipt anymore.

Is the address blocked by you?

Dave_1P

@blaxxz

I'm sorry that you're not receiving our replies. Can you confirm the following:

1. You're using the same email address that's associated with your forum account.
2. That you've checked your spam/junk folder to see if our replies might be ending up there.

I look forward to hearing from you.

-Dave

vealpool

• You're using the same email address that's associated with your forum account.
  No. I always write to support using a different address, but it's always the same one.

• That you've checked your spam/junk folder to see if our replies might be ending up there.
  Checked. That is not the case.

vealpool

Edit:
It is the same address. Sorry for the incorrect information.

Dave_1P

@blaxxz

I just sent you an email to the email address associated with your forum account. If you receive my email then please reply to it. If you don't see it then let me know.

-Dave

ref: LCM-88947-753

vealpool

I only received the notification about the new post by email. I always got that.

I did not receive any other email.

ag_tommy

@blaxxz

Please email support from a different address. If you're using a 1Password account I'd recommend temporarily changing your address to something different and then when things are resolved you can change it back. The reason I mention that is we do not have access to account details here in the community and if we're unable to reach you we'll both be just spinning our wheels. When you do write in please let me know the support ID and I can make a few notes on that side regarding the issue you're experiencing.

ag_tommy

@blaxxz

Please be sure to mention myself or @Dave_1P so we can help connect the dots. I'd also recommend including a link to this topic.

https://1password.community/discussion/146231/email-support#latest

vealpool

I have now written from a different mail provider.
Support ticket ID is MEN-14966-934

@ag_tommy @Dave_1P

ag_tommy

Thanks @blaxxz

I'll be sending you another email to the address you just wrote from. You received some of the team this morning, and I see we can correspond with you using that address. Please get back to me when you can via that email discussion. I'm going to close this conversation to avoid duplication of efforts.