New User to Password Manager - Angry with 1Password
I'm a new user to a password manager and am posting a compliant. I am a pen and paper password holder. The 1password interface is not intuitive and your online tutorial videos are not helpful. I'm 1 day in the 14-day trial and, frankly, I'm frustrated and angry. I should not have to watch 3rd party youtube videos to learn how to use 1password. This is a serious change to how I manage my personal accounts. Clearly this program is setup for users who are already familiar and experienced with password managers. I'll invest 1 more day on this.
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What you're missing is probably the big picture. All the tutorials and videos usually show exactly one task. They appear totally easy. However, they don't tell the complete workflow. What you need to do first and how, to be able to do some later task as effortless as shown in some video.
There are usually multiple ways to accomplish some task, but for every given task there is some procedure that has been designed to be the most efficient. In the beginning, it's difficult to detect and learn this most efficient procedure.
To give a minimum overview:
1Password consists of 3 major parts.
The first one is the web interface on my.1password.com. It's designed for account management and for fallback item management, in case you don't have the desktop/mobile app installed. You can copy information from the app to paste it into some login form, but it's not designed for that.The second one is the desktop/mobile app. It's designed for comfortable item management: sorting, editing, managing items. You can copy information from the app to paste it into some login form, but it's not designed for that.
The third one is the browser plugin. It's designed for autofilling login information into web pages. It will do this seamless, so copy+paste is not required.
If you just use one of these parts, you're not using 1Password in the most efficient way. Don't just use the web interface. You need the app installed to keep the prompts to enter your account password at a minimum, otherwise you need to enter it quite often. Do use the app to edit and consolidate your items. Don't forget to install the browser plugin to get seamless and automated autofill.
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Thanks @Tertius3
We have folks ready and willing to help you in email support. Please email the team and they would be happy to help get you going. You're always welcome to post here and the wonderful community members can help just like Tertius3. The staff members here in the community is small vs the email support team.
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I am in the same fix as Tertius3. New user and spouse spending countless hours trying to add this app to devices and start using. On the positive side, I find the support team answers my many emails promptly; however, I am getting bits and pieces of information, drop by drop. They are often asking for screenshots when I have described the problem in detail. The information on the website and in 1Password University is presented in a fancy Powerpoint type way but that is not what I need. Rather, simple step-by-step information is required. I think this company assumes the customer has a level of IT knowledge way beyond the average person and therefore they have not written the instructions at a basic level.
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Screenshots are often asked for to clarify the point you are talking about. They can be instrumental in determining exactly where you are and what you are doing.
For example, take yesterday when I was out for a drive. A friend said to stop at the building with the purple lettering. There were three in this retail space. I opted to park in front of the first one. That was not the one my friend was looking at.
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Yes, but I have so many problems. For example, right now, I can find the screens that the instructions indicate I should get on my iPad -- they just don't appear. Part of the problem is I am not getting specific enough instruction on what to take the screen shot of. Which part of the multi-factorial problem? In other words, what exactly should I do to bring up whatever screen they think would be helpful in a screenshot.
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Sorry, it should have read: I can't find the screens
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Do you have an ongoing conversation with the staff that I can check into? Please supply any support ID you may have.
You're always welcome to reply back to my colleagues via email and ask for other options. Sending a video is one though please be sure to avoid sensitive information.
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I found your conversation. Please continue talking with my colleagues via email as that will help ensure your privacy. I'm going to close this conversation to prevent duplication of efforts.
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