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Unable to sign into 1Password on either the app or website [Resolved]

photonlight
photonlight
Community Member
edited June 2024 in Memberships

View Approved Answer

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Both when trying to use web and a macos app.

1Password for Mac 8.10.34 (81034040)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • DanL1221
    DanL1221
    Community Member

    Hi there,

    I'm having issues using any function of 1Password. When I try to sign in, it gives me an "error 103" and when I try to click for help, it says "Can't send email."

    When I try to add/save a new password using the browser extension, it says "Password can't be saved."

    On your website, it says all systems operational -- but clearly that isn't the case.

    Please assist.

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Mac
    Browser: Chrome

  • HalJayGreene
    HalJayGreene
    Community Member

    I am having the same experience. Nothing works, all I get is a repeated "An error has occurred." is 1Pass down?

  • dcrhoa
    dcrhoa
    Community Member

    I am trying to connect 1Password via the browser and it shows "Can't connect...Unexpected Error." The app is also showing that is it not connected to the 1Password server. Is anyone else experiencing this issue? Has the server been attacked?

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • rjaiswal
    rjaiswal
    Community Member

    Hi!

    I cannot log into the any of my 1password accounts I manage a couple of corporations, and cannot log into any of the (subdomain).1password.com accounts. Is there an outage?

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • Dave_1P
    Dave_1P
    edited June 2024

    Hello everyone!

    We are currently investigating reports of users being unable to sign into 1Password using either the app or the website.

    Keep an eye on out on this thread and our status page for additional updates as they become available.

    -Dave

  • Dave_1P
    Dave_1P

    Hello folks,

    Thank you for your patience. Our engineers have rolled out changes to mitigate the issue and, after testing and monitoring, have confirmed that access to 1Password has now been restored for affected users.

    More details can be found on our status page: https://status.1password.com/incidents/1sr4xv874lyd

    If you still require assistance accessing 1Password, please contact us at support@1Password.com

    -Dave

This discussion has been closed.