1Password Extension preventing payments going through in chrome, edge, Firefox

PeterThornton
PeterThornton
Community Member
edited June 21 in 1Password in the Browser

For some time now, I've had problems with a government property titles office website ordering searches and documents, with the order process failing at very last step in the payment workflow, with various exception errors. I've tried practically every browser, clean user accounts, re-installing browsers and even a brand new Mac, and the only one that works is safari. Edge & chrome that I prefer to use for my work fails. Finally tested over last couple of days, and it's the 1password extension. Previously, it worked fine for years, but I'd say it's been the last 2-3 months I've been having issues.

1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: All chrome based ones plus Firefox

Comments

  • Dave_1P
    Dave_1P

    Hello @PeterThornton! 👋

    I'm sorry that you're having trouble completing your payment on a government website. I'd like to ask a few questions to clarify the situation:

    1. Do your payments go through in Safari even when 1Password for Safari is enabled?
    2. Focusing on Chrome for a moment, if you disable the 1Password extension there then does the payment go through on the website?

    I look forward to hearing from you.

    -Dave

  • PeterThornton
    PeterThornton
    Community Member

    Morning,
    Thanks for looking into.
    1. Yes, 1password in safari is enabled and payment goes through fine
    2. Yes, in Chrome I have to manually disable the extension, process payment, then re-enable.
    Ordering in Incognito mode also works.

    This is the website where I order my law firm searches that fail at the very last step after credit card details entered, a 'human' re-captcha question is ticked, then on final submit it moved to what is normally the success screen but it fails with :
    https://search.titlesqld.com.au/product-search
    I've attached some screenshots


  • Dave_1P
    Dave_1P
    edited June 25

    @PeterThornton

    Thank you for those screenshots and additional information. I'd like to ask you to send in a console log after reproducing the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • PeterThornton
    PeterThornton
    Community Member

    Thanks - I will do so in next few days

  • Dave_1P
    Dave_1P

    Thank you, the team will keep an eye out for your email. 🙂

    -Dave