Unable to login on ipad

mhonkomp3712
mhonkomp3712
Community Member
edited June 25 in iOS

I have used the same Secret Key and password I use to sign-in to 1Password and 1Password.com on my Mac. But that Key and Password are not working on my ipad to access 1Password app or 1Password.com

1Password Version: Mac 8.10.34
Extension Version: 2.24.2
OS Version: mac OS 14.5
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P
    edited June 25

    Hello @mhonkomp3712! 👋

    I'm sorry that you're unable to sign into 1Password on your iPad. So that I can better understand the situation can you tell me the following:

    1. Which browser are you using to sign into 1Password.com on your iPad? Does signing in work using Safari?
    2. What language or keyboard layout are you using for your iPad? You can check here: Settings > General > Keyboard > Keyboards
    3. Does your account password contain any special characters such as an apostrophe or quotation marks? Do not share you account password or post it on the forum.

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#15511

  • mhonkomp3712
    mhonkomp3712
    Community Member

    Thanks Dave. Using Safari to login on my iPad worked.

    Now I trying to install 1Password on my wife's Mac. It's asking for the "Sign-In Address" .1password.com in addition to Email, Secret Key and Master Password. I would like to setup a separate instance of 1Password using her email address to login so that her computer will not have access to the 1Password Vaults on my Mac.

    What should I use for "Sign-In Address?"

    1Password Version: Mac 8.10.34
    Extension Version: 2.24.2
    OS Version: mac OS 14.5
    Browser: NA; using 1Password App

  • Dave_1P
    Dave_1P
    edited June 25

    @mhonkomp3712

    I'm happy that you were able to login to 1Password.com using Safari. Were you able to add your account to the app on your iPad as well? If you weren't then what error message do you see there?

    Now I trying to install 1Password on my wife's Mac. It's asking for the "Sign-In Address" .1password.com in addition to Email, Secret Key and Master Password. I would like to setup a separate instance of 1Password using her email address to login so that her computer will not have access to the 1Password Vaults on my Mac.

    Does your wife already have a 1Password account? If she does then the sign-in address can be found on her Emergency Kit which she would have downloaded when creating her account.

    If she doesn't have an account yet, and you're using 1Password Families, then you can invite her to her own account using this guide: Add and remove family members

    Let me know if you run into any issues.

    -Dave