Valid login credentials fail only if Autofill used

jfzambrano
jfzambrano
Community Member
in Windows

My work SSO NEVER works when I use Autofill. The same credentials ALWAYS work if I copy and paste the saved user and password credentials. Site is https://idag2..com/. Incidentally, the same SSO autofill credentials ALWAYS work the Citrix Workspace login at site https://myworkspace..com.

1Password Version: 8.10.35 (81035003)
Extension Version: 2.25.1
OS Version: Windows 11 Pro Version 23H2 OS Build 22631.3737
Browser: Edge

Comments

  • kevin.li
    kevin.li

    Hi @jfzambrano,

    I'm sorry about the late reply and the SSO autofill issue. It seems like the website is not publicly accessible. Therefore, I think we should move our conversation to our email support so we can take a closer look at things.

    Can you email us with the summary of the issue at:

    support+forum@1Password.com

    With your email, let's include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    -Kevin

  • jfzambrano
    jfzambrano
    Community Member

    Will do!

  • jfzambrano
    jfzambrano
    Community Member
    edited July 9

    hi @kevin.li, the support ticket number is KVQ-36389-927

  • 1P_Gem
    1P_Gem

    Hi @jfzambrano, thanks for sharing your Support ID! I can see that we've received your email, and you're now in conversation with some of my colleagues, so make sure to continue the conversation over there to keep everything in one place 😄

    ref: KVQ-36389-927