Safari, Chase.com auto fill issues

Trey01
Trey01
Community Member
in 1Password in the Browser

Has there been a fix for the issue where 1Password in the Safari browser isn't able to detect and fill fields on Chase.com? This initially worked fine, but stopped working around 6 weeks ago.

1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: macOs 14.5
Browser: Safari

Comments

  • david.m_1P
    david.m_1P

    Hi @Trey01, thanks for reaching out!

    Can you clarify if you're referring to an issue with filling on https://secure.chase.com/ or https://www.chase.com/?

    I can confirm that there is a known issue with filling on the Chase website when visiting the https://secure.chase.com/ webpage that our development team is investigating. If this is impacting you, let me know, and I'll share your experience with our development team.

    In the meantime, you should still be able to fill your credentials and sign in when using the "Welcome" login form directly on the Chase home page: https://www.chase.com/.

    Let me know if that works for you and if you have any questions!

    -David

  • Trey01
    Trey01
    Community Member

    I am having an issue with https://secure.chase.com/. Using https://www.chase.com/ works like it should. Thank you.

  • david.m_1P
    david.m_1P

    @Trey01

    Thanks for clarifying! It's good to hear that you're able to fill successfully on the Chase home page. I've shared your experience with our development team in the meantime while they look into the issue on https://secure.chase.com/, and I apologize for any inconvenience.

    Let me know if there's anything else I can help you with!

    -David

    ref: dev/core/core#2900

  • RamonaSteve
    RamonaSteve
    Community Member

    When I try to initially log into chase.com at https://secure.chase.com/web/auth/nav?navKey=requestDashboard#/logon/logon/chaseOnline, neither the username nor the password get filled by 1Password. In other other cases, everything works fine.

    Researching the issue, I noted that field IDs vary from page to page. When a page uses userId-text-input-field and password-text-input-field, everything works. The page that does not work uses userId-input and password-input.

    Is there a way that I can tell 1Password to auto fill fields with different user ID?

    Thanks.

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • ag_tommy
    ag_tommy
    edited July 10

    @RamonaSteve

    I've merged your post with the other reports.

    ref: dev/core/core#2900

  • RamonaSteve
    RamonaSteve
    Community Member

    Thank you, @ag_tommy. I did a search before I opened this issue and did not see anything come up. Would you mind sending me the link the other reports.

    Thanks again.

  • ag_tommy
    ag_tommy
    edited July 10

    No worries. Search sometimes is not that fruitful. https://1password.community/discussion/comment/713966