Email address for 1Password support

conleysl

How do I request support from 1Password for Windows 11? When I go to the Support page there are no options to open a support ticket. There is a chat window which is just a chat bot. There is the community which may or may not be monitored by support staff.
I'm not very happy with the way support is being presented by 1Password.
I did finally get the chat bot to open a ticket for me, but I have no idea of how to add information to that ticket.

My assumption is that the 1Password company does not value its customers enough to make contacting support easy. Correct me if I'm wrong.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

conleysl

Let me add more information.
I went to the support page and searched for my error. At the bottom there is a link for Email 1Password Support. That link takes me back to the support page with no way to email support. At least no obvious way that I see to email support.

conleysl

After looking over the entire web page, I did find the following at the very bottom, buried with other stuff. I'm, assuming "Contact Us" would work.
Not very user friendly.

ag_tommy

Please use the chatbot and it will allow you to open a support request and likely guide you to a helpful answer. That said, you can also email us directly using support+forum@1password.com

starwolf

Hello @ag_tommy, I had the same question/reaction as OP. Thanks for the clarification.

I don't know if you're an employee or just a super-helpful community member, but wouldn't it make more sense for 1Password to have the "Email 1Password Support" link automatically open an email to support+forum@1password.com and/or have a link directly to the chatbot instead of dumping customers into a loop back to a blank support page?

ag_tommy

@starwolf

I am part of the staff. The chatbot conversation should provide you the option to open a support ticket directly from the chat. Many folks use it daily.

starwolf

Yes, everyone can see the chat button. I'm referring to the "Email 1Password Support" link (see attached screenshot). What happens when you click on it? When I (and the person who originally posted this) clicks on it, it takes us back to the "Welcome to 1Password Support" page and the issue we're trying to resolve is erased leaving us back at the beginning with an empty search box. Why have the link at all? Or maybe rename it "Start over".

Dave_1P

@starwolf

Thank you for the report, I see that we have an internal work item open to improve our contact links on various pages and I've passed along your feedback to the team.

I'm sorry for the frustration. The team and I are here to help if you're running into any issues with 1Password. Feel free to post a thread in the forum or send an email to support@1Password.com and the team will respond as quickly as possible. 🙂

-Dave

ref: dev/web/support.1password.com#4538

starwolf

Great to see you and your team are already on it. Thanks for helping to make things run a little more smoothly in this world. 🙏🏼

Dave_1P

@starwolf

Thanks again for reporting the issue! 🙂

-Dave