Not able to login 1password in Windows 11 Home

Dextor
Dextor
Community Member
edited August 2 in Windows

Hi, I am not able to login in 1password app in windows 11. But I could login in my phone, linux machine and edge browser.
I found this logs while I was trying to fix this

INFO  2024-07-02T19:46:31.716 ThreadId(25) [1P:op-settings\src\store\json_store.rs:117] Settings file "C:\Users\$USER\AppData\Local\1Password\settings\settings.json" missing, using defaults.
INFO  2024-07-02T19:46:31.721 ThreadId(25) [client:typescript] Client starting.
ERROR 2024-07-02T19:46:31.808 ThreadId(25) [1P:op-crash-reporting\src\crash_report.rs:125] Failed to load crash reports from disk: Os { code: 3, kind: NotFound, message: "The system cannot find the path specified." }
WARN  2024-07-02T19:46:32.564 ThreadId(25) [1P:op-crash-reporting\src\killswitch.rs:58] Failed to check Sentry enabled status, Sentry is disabled. Reason: IoError(IoError(error sending request for url (<redacted URL>): operation timed out))
INFO  2024-07-02T19:46:32.565 ThreadId(25) [1P:op-localization\src\lib.rs:232] system locale detected as 'en-US'
INFO  2024-07-02T19:46:32.565 ThreadId(25) [1P:op-localization\src\lib.rs:258] selected translations for EN_US based on detected locale en-US
INFO  2024-07-02T19:46:32.565 ThreadId(25) [status:app\op-app\src\app.rs:576] App::new(1Password for Windows/81035003 (EN_US), C:\Users\$USER\AppData\Local\1Password)
INFO  2024-07-02T19:46:32.568 ThreadId(25) [1P:data\op-db\src\common\mod.rs:120] Core DB Table Integrity Check Succeeded
INFO  2024-07-02T19:46:32.568 ThreadId(25) [1P:data\op-db\src\common\mod.rs:134] Core DB Integrity Check Succeeded
INFO  2024-07-02T19:46:32.568 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:165] Starting Core DB at version: 0
INFO  2024-07-02T19:46:32.571 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:190] Database is being created at 'C:\Users\$USER\AppData\Local\1Password\1password.sqlite' (sqlite: 3039002)
INFO  2024-07-02T19:46:32.575 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:521] Updated DB Schema to version 001
INFO  2024-07-02T19:46:32.576 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:543] Updated DB Schema to version 002
INFO  2024-07-02T19:46:32.578 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:555] Updated DB Schema to version 003
INFO  2024-07-02T19:46:32.579 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:571] Updated DB Schema to version 005
INFO  2024-07-02T19:46:32.579 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:587] Updated DB Schema to version 006
INFO  2024-07-02T19:46:32.580 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:601] Updated DB Schema to version 007
INFO  2024-07-02T19:46:32.580 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:615] Updated DB Schema to version 008
INFO  2024-07-02T19:46:32.581 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:629] Updated DB Schema to version 009
INFO  2024-07-02T19:46:32.582 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:643] Updated DB Schema to version 011
INFO  2024-07-02T19:46:32.582 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:658] Updated DB Schema to version 012
INFO  2024-07-02T19:46:32.582 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:672] Updated DB Schema to version 013
INFO  2024-07-02T19:46:32.583 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:686] Updated DB Schema to version 014
INFO  2024-07-02T19:46:32.583 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:700] Updated DB Schema to version 015
INFO  2024-07-02T19:46:32.585 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:714] Updated DB Schema to version 016
INFO  2024-07-02T19:46:32.586 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:728] Updated DB Schema to version 017
INFO  2024-07-02T19:46:32.588 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:742] Updated DB Schema to version 018
INFO  2024-07-02T19:46:32.589 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:756] Updated DB Schema to version 019
INFO  2024-07-02T19:46:32.590 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:871] Updated DB Schema to version 021
INFO  2024-07-02T19:46:32.591 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:885] Updated DB Schema to version 022
INFO  2024-07-02T19:46:32.594 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:899] Updated DB Schema to version 023
INFO  2024-07-02T19:46:32.594 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:913] Updated DB Schema to version 024
INFO  2024-07-02T19:46:32.596 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:927] Updated DB Schema to version 025
INFO  2024-07-02T19:46:32.596 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:1041] Updated DB Schema to version 026
INFO  2024-07-02T19:46:32.597 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:1055] Updated DB Schema to version 027
INFO  2024-07-02T19:46:32.599 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:1069] Updated DB Schema to version 028
INFO  2024-07-02T19:46:32.600 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:1083] Updated DB Schema to version 029
INFO  2024-07-02T19:46:32.601 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:1097] Updated DB Schema to version 030
INFO  2024-07-02T19:46:32.601 ThreadId(25) [1P:data\op-db\src\core_db\db.rs:1110] Updated DB Schema to version 031
INFO  2024-07-02T19:46:32.602 ThreadId(25) [1P:data\op-db\src\common\mod.rs:120] Resources DB Table Integrity Check Succeeded
INFO  2024-07-02T19:46:32.602 ThreadId(25) [1P:data\op-db\src\common\mod.rs:134] Resources DB Integrity Check Succeeded
INFO  2024-07-02T19:46:32.602 ThreadId(25) [1P:data\op-db\src\resources_db\db.rs:134] Starting Resources DB at version: 0
INFO  2024-07-02T19:46:32.602 ThreadId(25) [1P:data\op-db\src\resources_db\db.rs:142] Resources Database is being created at 'C:\Users\$USER\AppData\Local\1Password\1password_resources.sqlite' (sqlite: 3039002)
INFO  2024-07-02T19:46:32.605 ThreadId(25) [1P:data\op-db\src\resources_db\db.rs:247] Updated DB Schema to version 001
INFO  2024-07-02T19:46:32.878 ThreadId(25) [1P:foundation\op-install\src\windows\nmh_registration.rs:91] Installed BrowserSupport manifest for chrome extension
INFO  2024-07-02T19:46:32.878 ThreadId(25) [1P:foundation\op-install\src\windows\nmh_registration.rs:112] Installed BrowserSupport manifest for firefox extension
INFO  2024-07-02T19:46:32.878 ThreadId(25) [1P:foundation\op-install\src\windows\nmh_registration.rs:133] Installed BrowserSupport manifest for edge extension
INFO  2024-07-02T19:46:32.880 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:332] Starting IPC listener on 1Password-BrowserSupport
INFO  2024-07-02T19:46:32.880 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:344] Active native core integration is awaiting messages
INFO  2024-07-02T19:46:32.883 ThreadId(25) [1P:ffi\op-core-node\src\lib.rs:404] Init resource watcher for C:\Users\$USER\AppData\Local\1Password\app\8\resources
INFO  2024-07-02T19:46:32.887 tokio-runtime-worker(ThreadId(22)) [1P:ssh\op-agent-controller\src\lib.rs:500] Starting filesystem watcher for SSH agent configuration directories...
ERROR 2024-07-02T19:46:32.888 tokio-runtime-worker(ThreadId(22)) [1P:C:\builds\dev\core\core\ssh\op-agent-controller\src\lib.rs:501] Generic Notify Error
INFO  2024-07-02T19:46:32.890 tokio-runtime-worker(ThreadId(22)) [1P:op-settings\src\store\json_store.rs:117] Settings file "C:\Users\$USER\AppData\Local\1Password\settings\settings.json" missing, using defaults.
ERROR 2024-07-02T19:46:33.049 ThreadId(25) [client:typescript] Could not load window state.
INFO  2024-07-02T19:46:33.772 tokio-runtime-worker(ThreadId(18)) [1P:op-op7-migration\src\windows.rs:70] No database file for OP7 (win) was discovered.
ERROR 2024-07-02T19:46:33.772 tokio-runtime-worker(ThreadId(18)) [1P:C:\builds\dev\core\core\op-op7-migration\src\windows.rs:54] Unable to find a local data directory for OP7.: NoCredentials
INFO  2024-07-02T19:46:33.772 tokio-runtime-worker(ThreadId(18)) [1P:op-op7-migration\src\lib.rs:312] No credentials from OP7 were found. Migration is marked complete.
INFO  2024-07-02T19:46:40.339 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:369] Extension connecting.
INFO  2024-07-02T19:46:40.339 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:371] Extension connection accepted.
ERROR 2024-07-02T19:47:01.722 tokio-runtime-worker(ThreadId(3)) [1P:app\op-app\src\app\backend\signin.rs:583] Other(error sending request for url (<redacted URL>): operation timed out)
ERROR 2024-07-02T19:47:01.723 tokio-runtime-worker(ThreadId(3)) [1P:C:\builds\dev\core\core\op-signin\src\lib.rs:758] error signing in from data layer: other error
ERROR 2024-07-02T19:47:01.723 tokio-runtime-worker(ThreadId(3)) [1P:C:\builds\dev\core\core\ui\op-signin-ui\src\handlers.rs:1638] Error signing in: other error
ERROR 2024-07-02T19:47:06.733 tokio-runtime-worker(ThreadId(18)) [1P:app\op-app\src\app\backend\signin.rs:746] Other(error sending request for url (<redacted URL>): operation timed out)
INFO  2024-07-02T19:47:15.168 tokio-runtime-worker(ThreadId(18)) [status:app\op-app\src\app\backend\updater.rs:260] No Production updates found for 81035003

Kindly let me know how to fix this.

1Password Version: 8.10.35
Extension Version: Not Provided
OS Version: windows 11 home
Browser: Not Provided

Comments

  • zaid.alian
    zaid.alian

    Hello @Dextor,

    My name is Zaid, and I am part of the 1Password support team. I'll be happy to help you.

    I'd like to start by welcoming you to the 1Password community forum!

    Thank you for providing the logs. The last four error logs indicate a timeout, which can be caused by various factors, but in many cases, it could be due to a network disconnection.

    If you're still unable to sign in, try the steps below:

    1. Fully quit the 1Password app
    2. Sign in to 1Password.com from a web browser
    3. Click on your name from the top right corner > Get the apps
    4. Scroll down to the bottom of the page then click on the blue Add your account directly button
    5. Allow the browser to open the 1Password app and then enter the account password

    I hope this information helps. Be sure to let me know if you're still running into any trouble!

    -Zaid

  • Dextor
    Dextor
    Community Member
    edited August 3

    Hi @zaid.alian ,

    Sorry for late reply, I end up using 1password 7 in my windows 11 pc, it is working without any problem. However, I am using 1password 8 in my phone and my Linux machine for more than a year. Using 1Password 7 on a Windows machine feels slightly different.
    So, I tried installing again from Store and above steps as well. Both methods are not working for me. I was facing same error earlier too. Please check attached screenshot for ref.
    I am sure I have entered all correct details including passwords, as this is already working in two machines.

    [attachment removed by moderator to protect personal information]

    -Aadil

  • Dave_1P
    Dave_1P

    @Dextor

    I'm sorry that signing into 1Password 8 for Windows still isn't working. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Dextor
    Dextor
    Community Member

    Hi,

    I have sent email with diagnostics reports today. This is my support ticket ID GQZ-24355-332.

    -Aadil

  • Dave_1P
    Dave_1P

    @Dextor

    Thank you for posting the Support ID, one of my colleagues will reply to you via email soon.

    To prevent having the same conversation in two places at once, I'll close this thread.

    -Dave

    ref: GQZ-24355-332

This discussion has been closed.