Error when filling out password and cannot close pop-up

honumael
honumael
Community Member
in 1Password in the Browser

I was in the process of ordering a new sim card for a phone from the website https://spusu.at
During the process, I wanted to use the "generate password" function to generate a password for the site.

It showed the password normally, but when I clicked on it, a popup said "Password could not be filled" (translated on the fly since my extension is in German). I tried it again 3 more times, and the fourth time, it worked and the password was filled out.

However, I am now unable to close the popup that states "Password could not be filled". Clicking on the "X" does nothing. Inspecting the browser console, I see that there are a few errors. 1 is related to the "close popup" having an error, and the others seem related to not having the desktop app installed.

I have the extension installed on this computer but not the desktop app (it's a work laptop which restricts installed apps).

This error is not a big deal for me, since the autofill worked after a while and the popup will go away when I reload (hopefully). I just wanted to report this error.

1Password Version: -
Extension Version: 2.26.0
OS Version: Windows 11
Browser: Brave

Comments

  • ag_tommy
    ag_tommy

    @honumael

    Thank you for reporting the behavior. I'm sorry you encountered it. I'd suggest getting you in touch with my colleagues in email support. They can help determine if more testing is needed and or help gather a report from the browser. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.