Safari extension regularly stops working until "Integrate the extension with desktop" is retriggered
Environment:
macOS, Safari, 1Password desktop app, 1Password safari extension.
Steps to reproduce:In Safari, usually after locking my laptop
- Little icon in the field stops being responsive
- Sometimes clicking that icon produces a touch id prompt
- After successful touch id unlock (I can see main 1password window unlocked) the little icon does not work. no suggestions are produced. clicking a toolbar icon does not work either.
- The only solution is to right-click the extension in toolbar, click "Settings", and disable and then re-enable "Integrate the extension ... " checkbox. That checkbox shows green status all the time but after reconnecting everything works fine.
- I have to do that tens of times per day...
1Password Version: 8.10.34
Extension Version: 2.25.1
OS Version: 14.5 (23F79)
Browser: Safari
Comments
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Hi @kyryl, thanks for reaching out!
I'm sorry that you're experiencing trouble with 1Password for Safari. In order to best assist you, can you reproduce the behaviour on your device and send over some diagnostics, so that we can take a closer look:
- How to send a 1Password diagnostics report - 1Password for Mac (desktop app)
- Save a console log for 1Password in your Safari browser
Please attach the files to an email message addressed to
support+forum@1password.comwith a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.I look forward to hearing from you!
-David
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Thank you David. Replicated, sent, case number is VYE-22178-371
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